PPI and catalogues

carol.mogan

my mother has dementia and I have POA over finances -she had many catolgues over the years I am sure she paid PPI - is it best I use a PPI collection agency and send the POA once to them or do I have to pay to have several certified copies and contact each catalogue myself - what is best

[Deleted User]

Never use a claims company.

Simply send your complaints in yourself.

dunstonh

is it best I use a PPI collection agency

Rarely (on the assumption your mean claims management company as a collection agency is something different).

and send the POA once to them or do I have to pay to have several certified copies and contact each catalogue myself -

Different firms will different rules. Some may accept a certified copy. Some may require an original. Even if you use a CMC or DIY the firm will have the same requirements.

CazaC

Would appreciate some guidance.
I opened an account with Freeman's prior to 2005 and closed it around 2014. Recently tried to go through a claims management company to claim PPI, who responded by stating that although the account did have PPI attached this took place prior to 14 January 2005 and that Freeman's was not regulated by the FSA now the FCA at this stage so therefore unable to continue with my claim. The company did state that I may want to go to Freeman's direct.
Has anyone been successful in their claim would appreciate any advice.

Nasqueron

The FOS regulation is key, pre-2005 they were not regulated so do not need to look at your complaint, the case is now over