My address details for gas supply are incorrect on the national database.

Wendy_Petrie

I am a landlord of a property. It has come to light that the address a flat I own is incorrect on the national database. We know this to be true as the administrators of the database have confirmed this. The database can only be changed by the current gas supplier`; EON. Many months down the line and after numerous phone calls to EON we are making no progress. The supply is currently in our name but we have a new tenant moving in at the end of March who will take over the supply. At that point EON won't even talk to us as we are not the account holder and they would be in breach of Data Protection legislation. How do I escalate this? Thanks

D_M_E

Write a letter to EoN and head it COMPLAINT in big bold letters.

In it, detail your problem and include details such as when you first contacted them about it and how many times and what promises, if any, they have made to resolve it, and tell them what outcome ypu want and when.

Take it to post office and get proof of posting as you send it.

Also edit your post - click EDIT then Go Advanced - and add EoN to the start of your title and one of the EoN reps who frequent the forum may pick it up and reply.

Former_E.ON_Company_Representative:_Malc

Wendy_Petrie wrote: »

I am a landlord of a property. It has come to light that the address a flat I own is incorrect on the national database. We know this to be true as the administrators of the database have confirmed this. The database can only be changed by the current gas supplier`; EON. Many months down the line and after numerous phone calls to EON we are making no progress. The supply is currently in our name but we have a new tenant moving in at the end of March who will take over the supply. At that point EON won't even talk to us as we are not the account holder and they would be in breach of Data Protection legislation. How do I escalate this? Thanks

Hello Wendy and welcome to the Forums.

You're right, as we supply the flat, it's down to us to arrange for the address to be amended and I'm sorry it's taking so long.

I agree with D_M_E and would recommend going down the complaints route. Refer to when you first contacted us about this - there'll be a footprint and notes on your account. The complaint will be backdated to this time.

Our Complaint Manager will give you a timeframe for when it will be sorted. If this isn't acceptable, please ask for the complaint to be escalated to our Reviewers who will take a second look. Should they be unable to resolve to your satisfaction, they'll let you have a Final Resolution Offer letter and advise how to refer to the Energy Ombudsman. There's more information about this on our website.

As you first raised this months ago, I suspect the complaint is already more than 56 days old meaning you can go directly to the Ombudsman now if you wish.

By all means raise this by letter. It might, though, be quicker to use the Live Chat service on our website. This way you can still have a written transcript of the conversation. This service is available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Sorry again for the delay in amending the address Wendy.

Malc