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Quidco not honouring 'exclusive' cashback

Ivrytwr3
Ivrytwr3 Posts: 6,304 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
edited 4 March 2019 at 5:19PM in Praise, vent & warnings
Hi all,

I went through Quidco on 1 Mar 19 to Co-Operative Electrical; they had a 6% cashback 'exclusive'.

I made my purchase, but found that it was tracking at the usual 2% cashback.

I sent an email to customer services who said they cannot see 6% and i have to provide proof.

Anyone any ideas as this is a bit low from Quidco :(

Comments

  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    If you didn't screenshot the web page then you might be on a hiding to nothing. Check your browser history to see if the page has been cached?
  • Ivrytwr3
    Ivrytwr3 Posts: 6,304 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    DoaM wrote: »
    If you didn't screenshot the web page then you might be on a hiding to nothing. Check your browser history to see if the page has been cached?

    Wouldn't even know where to start with that!

    On HUKD, there are deals that even mention the 6% cashback, however, email back from Quidco, they are refusing to honour the cashback saying they have never had 5% or 6% for this retailer (even though their own site is currently offering 5%!) and without screenshots i am basically a liar.
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    Ivrytwr3 wrote: »
    email back from Quidco, they are refusing to honour the cashback saying they have never had 5% or 6% for this retailer (even though their own site is currently offering 5%!) and without screenshots i am basically a liar.

    Screenshot their current site and email it back to them to prove that THEY are liars?
  • KatrinaWaves
    KatrinaWaves Posts: 2,944 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Quidco is currently offering 'up to 5%' and then lists 3 things in particular that are at the 5%.

    What was the actual wording of the offer you clicked through, 6%, or 'up to 6%'
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