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IT and security glitches reported by banks Q2 to Q4 2018
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As above, the EBA definition of major incident (adopted by the FCA) specifically refers to "A singular event or a series of linked events unplanned by the payment service provider...." so it would be surprising if planned outages were included in the reported figures - why would banks report more incidents than necessary?It looks like those 'glitches' also include planned Operational Outages. The large banks had many Operational Outages to meet the Structural Reform changes therefore I would take those figures with a large pinch of salt as without knowing the context they are misleading.0
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