PSA Parts Ltd/duracelldirect.co.uk

A word of caution if using this site, which tends to offer very good prices for the items they stock (not always batteries either).

I ordered something from the website that was "on order". After three weeks there was no news, and when I contacted them (via PayPal because they didn't respond to any other messages) they said another 5 weeks. I asked to cancel my order and they told me that had refunded me but that was not the case. They've now gone quiet and it rests with PayPal to resolve.

I've ordered from them in the past and they've been excellent so my suspicion is financial woes in the company

Comments

  • nickcc
    nickcc Posts: 2,265 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I usually find that when there are lengthy delays receiving electronic parts that the parts have been dispatched from China, this happens frequently with some Amazon market place sellers who show the goods are being supplied direct from the UK. Perhaps your supplier follows the same system.
  • no1catman
    no1catman Posts: 2,973 Forumite
    Part of the Furniture 1,000 Posts I've been Money Tipped!
    When I read this I assumed it related to the French car maker -
    https://www.groupe-psa.com/en/
    I used to work for Tesco - now retired - speciality Clubcard
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