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ITunes issues with backup / restore and password being incorrect
edmond
Posts: 292 Forumite
in Techie Stuff
I have been trying to restore my sons IPhone SE through iTunes. Then I try it asks me for a password which I don’t recall setting. I’ve tried all password combinations I can think of with no joy.
As I experiment I then backed up my own IPhone 8, it asked me for a password which I put in.
I then tried to restore my iPhone 8 from my new file, when it asked me for the password I put in the new password I had set but again was told it was incorrect. Any idea why this is happening?
As I experiment I then backed up my own IPhone 8, it asked me for a password which I put in.
I then tried to restore my iPhone 8 from my new file, when it asked me for the password I put in the new password I had set but again was told it was incorrect. Any idea why this is happening?
0
Comments
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Have you contacted Apple support?0
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Ive left a post on the support form.
From what I’ve read online this is a common fault and the password could be anything from the first password you had on your iPhone to your laptop password to WiFi password0 -
The password to restore a backup would be the encryption password set when taking the backup. If you have forgotten the encryption password the backup is lost and cannot be retrieved.0
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Evidently this isn't the case. Did you bother to read the OP?mrochester wrote: »The password to restore a backup would be the encryption password set when taking the backup.I then tried to restore my iPhone 8 from my new file, when it asked me for the password I put in the new password I had set but again was told it was incorrect.0 -
I had something similar, the key was an old unlock PIN.0
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mrochester wrote: »If you have forgotten the encryption password the backup is lost and cannot be retrieved.
Yes, that’s the official line from Apples Marketing Dept.0 -
It’s actually on Apple’s support page https://support.apple.com/en-us/HT205220 :A0
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mrochester wrote: »It’s actually on Apple’s support page https://support.apple.com/en-us/HT205220 :A
Thankyou..... I’ll refer you back to my post.0 -
Mr_Singleton wrote: »Thankyou..... I’ll refer you back to my post.
No need, I’ve already provided the answer. Plus your post makes no sense.0 -
I’ve already provided the answer
No, your parroting Apples standard response. Apple has a vested interest in making people believe that passwords/data etc are unrecoverable. That’s not the cases as Apple knows full well.0
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