Appeal rejected what now?

bentleyb

Good Afternoon
I have recently appealed a G24 charge of £100 for overstaying by 20 mins . I used the blue template on the newbie thread and today received the following response and wondered what I do next do I just ignore? I have read the newbies thread over and over but cannot see what it suggests to do if appeal is rejected. The store has said tough luck basically as have no receipt and paid cash. Thanks in advance for any advice .

Thank you for your email.

There are sufficient signs at the entrance to and in prominent locations throughout the car park displaying the terms and conditions. Your are welcome to revisit the site to view the signage, we advise you to adhere to the terms and conditions of parking when visit the site.
Our signage complies with the International Parking Community's Approved Operator Scheme.

You have stated that you were not the driver of the vehicle at the date and time of the breach of the contractual terms of the car park, however you have failed to inform us who was.

Judge Ackroyd, 2008, Oldham Court, Combined Parking Solutions versus Mr Stephen Thomas, in the case where Mr Thomas claimed not to be the driver, but did not state who was, ruled that on the balance of probability he was the driver and ordered the Charge to be paid plus additional court costs.

If, at the end of the period of 28 days (beginning with the day after the date on which this correspondence is issued), you have not complied with the above, then we have the right to take recovery action against you.

A copy of our signage will be provided in any Court proceedings and a copy of our terms and conditions is clearly stated on the Notice to Keeper you have received.

The photographs provide evidence of the parking event that occurred which show that the driver breached the terms and conditions of parking which were clearly displayed on the signage in the car park. If you wish to receive further documentation, these will be supplied once you make a proper request under the Data Protection Act. The fact that such documentation might be used in any Court proceedings is not a legitimate way to circumvent the Data Protection Act.

G24 Ltd are approved by the DVLA (via the International Parking Community) to receive your personal information. Furthermore, we are registered as a Data Controller with the Information Commissioner's Office. Accordingly, your personal data has been lawfully obtained and is handled by us in the strictest confidence. We act completely in accordance with the relevant Regulations and although we appreciate that no-one ever wishes to receive a Contractual Parking Charge Notice, we regret to say that in this instance it is clear that a breach of contractual term has occurred and payment is still required from you.

We manage the car park on behalf of our client - and our client is not involved with the issue nor enforcement of our Notices to Keeper.

As your appeal has been rejected, any further correspondence may not receive a response, the options below are still open to you.

You now have one of the following options available to you:

1. Pay the outstanding Parking Charge. Payment of your Contractual Parking Charge Notice can be made via the payment line: 0333 733 3000 or by sending a cheque or postal order to G24 Limited, PO Box 3320, Gerrards Cross, Buckinghamshire, SL9 8WT.

2. If you believe this decision is incorrect, you are entitled to appeal to The Independent Appeals Service , The Independent Appeals Service provides an Alternative Dispute Resolution scheme for disputes of this type. As you have complied with our internal appeals procedure you may use, and we will engage with, the The Independent Appeals Service Standard Appeals Service providing you lodge an appeal to them within 21 days of your first rejection.

3. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with Court action against you.

Customer Services
G24 Ltd

Le_Kirk

If you read the NEWBIE section again, it does say that following rejection of the original appeal, there is no point using the IPC Independent Appeal Service. Check it out!

ShakeItOff

Now you wait for the toothless Debt Collection Agency to get involved. You get to ignore these, but do keep them just in case you need to refer to them in the future.

However, they do have up to 6 years to bring a county court claim. It would be worth having a look at Post #2 in the NEWBIES thread to familiarise yourself with a Letter Before Claim - you MUST NOT ignore one of these.

Also, given they have 6 years to bring a claim, if you move house in that time, it would be worth sending their Data Protection Officer a Rectification Notice for your new address. That way, they don't sneak a claim in at an old address.

bentleyb

Thank you i read the part about not appealing just was wondering if i am at the ignore stage will familarise myself with the newbie section on letter before claim thanks

Redx

you were in IGNORE mode as soon as you received the appeal rejection from G24

the IGNORE stage is impasse, where neither side gives up

the LoC and/or MCOL stage is where you start again, but keep all paperwork and evidence etc safe, in a folder, just in case, for over 6 years (but it may never be needed as currently G24 dont try court claims, but you never know)