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PPI Complaint at data gathering stage

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What does it mean if a PPI complaint is at the data gathering stage?

Complaint has been going on for over 10 weeks now and this is what I’ve been told where it currently stands. Apparently 2 out of the 3 loans are at this stage and PPI was found.m

What should be the next step after this?

Thanks in advance

Comments

  • dunstonh
    dunstonh Posts: 119,764 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    What does it mean if a PPI complaint is at the data gathering stage?

    Wording by many firms can mean different things. There is no official wording called "data gathering stage". If a firm wants to call it that, then that is their choice but could cover a range of things.

    The meaning of the words suggests they are gathering data and are not ready to make a decision. The further back in time you are looking at, the longer it takes to obtain data.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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