First e-on bill horrendous - please help

Former_E.ON_Company_Representative:_Malc

doublekite wrote: »

Malc
Many thanks for your comprehensive reply, as a 'mature' homeowner who changes supplier annually I am familiar with ways of reducing costs as you describe, with direct debits and better tariffs.
I assume reading marked A as 'actual' on the bill are taken remotely by E-on? Does this mean the meter is automatically in smart mode? Robin9 above says this may not be the case. Also, how would we get a display to have in the flat to monitor usage?

Hello doublekite and thank you for the additional information.

Readings taken remotely from a smart meter are shown on bills as either an 'A' or 'S'. In most cases, it's an 'A' as the 'S' applies more to a special reading downloaded outside of the usual monthly cycle. These are often used where customers ask for a one-off bill. As your daughter's bill shows an 'A' we'll have taken these readings remotely confirming the meter is in smart mode.

When we fit smart meters, the In-House Display is set up by the technician as part of the installation. They'll have left it inside the property. I'd check with the concierge or the building owners/agents to see if they moved it. The builders might also have moved it as, with new builds, meters are usually fitted before the work is completed.

The meter needs to be paired with the display so they can link and share information. This is done as part of the installation.

Hope this answers your questions doublekite. Let me know if you need any more information as happy to help.

Malc

doublekite

My daughter was originally only using the panel heaters in the evenings, but the flat never got warm enough even if they were set to 25C, so the on site electrician suggested leaving them on 14C all day in cold weather to keep the place from getting really cold. Of course it depends on the temperature as to whether this is done.

merchcon55

You should continue to do the meter check suggested above - confirm that your meter is really the meter for your flat, as well as confirm it is not recording "common area" usage. However, leaving electric heaters on ALL DAY - I think you may have your answer. That is VERY VERY expensive.

May I suggest you try to heat the room, as needed, with one or two hot air heaters. Google Dimplex Portable flat Fan Heater, 3kW DXFF30TSN

I have a home office that used to be our garage - even though it is insulated, the room has 2 outside walls and a flat roof. I found the central heating radiator to be rather ineffective, so I purchased one of the above. It only takes 10-15 minutes for the room to get nice and warm, and after, the unit turns itself on and off as needed, based on the thermostat setting. Based on the size of your room, you may require 2 of these - that will take some experimenting.

In the same way I had to come to terms, that for my home office, the central heating radiator (and it is quite a big one btw) was simply not quite doing the job, so I had to consider an alternative.

Perhaps the radiators supplied in the flat are simply "not up to the task at hand".

Also so that your daughter can wake up to a warm room, you could add a timer so that the hot air heater comes on say 30 minutes before waking up - again that requires a bit of experimenting to know how long it takes to warm up the room.