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Sent 2 pairs of Dr Martens back from online order - they claim I only sent one pair back

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  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    invisibility wrote: »
    I did answer - it was a free return.


    Sorry, I missed that. In which case I can't see how you can prove that you returned both pairs, so it'll be down to their goodwill to agree with you.
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    agrinnall wrote: »
    Sorry, I missed that. In which case I can't see how you can prove that you returned both pairs, so it'll be down to their goodwill to agree with you.

    But surely they bear respondibility for allegedly having a system that allows this to happen?
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    hollydays wrote: »
    But surely they bear respondibility for allegedly having a system that allows this to happen?


    Maybe, but their argument is likely to be that it didn't happen.
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