Blue Air

martindias

Ahh their expected reply:

Dear customer,

Your request was managed on 20.03.2019 at 15:07 o’clock.


Firstly, we would like to apologize for the inconvenience caused by the cancellation of the flight 0b 5516 dated 04.03.2019. Blue Air has sent emails related to this change on 13.02.2019. Given that the passengers were informed of the cancellation with more than 14 days before the flight,under the regulation adjacent Ec 261/2004, the company is exonerated from any additional payment or compensation.In this case the only options offered are : a) passengers can change the ticket for free to another flight Blue Air. b ) the second option proposed is refunding the ticket paid as a voucher that passengers or first-degree relatives can use it until March 26, 2020 , the reduction of the value of future tickets and / or services procured under our company. c) The third option is to refund the amount paid for the ticket on the same credit card used for the initial payment. We kindly ask you to confirm one of the options mentioned via our contact following link http://www.blueairweb.com/Contact-ro/ " Modified Flights Requests".

I have pointed out yet again that no such email was received (have scoured both junk/trash and promotional folders - no email definitely) So reiterated my claim for full compensation...This is becoming something of a sojourn but I am not giving up - it was a bloody nuisance.

photome

If they can prove they sent it, wouldnt that exonerate them.


after all we are always told if you are sending a letter to claim , you only have to prove it has been sent

martindias

Well so far they've provided no proof and certainly no email received. Watch this space....