BestBuyUK: a warning.

cono1717

BullBuster wrote: »

My purpose in posting was to alert MSE followers to the kind of company this is by giving a full account of their treatment of a customer who, perhaps unexpectedly, bit back.

As a parting thought, consider the following from Alexander Pope:
"A little learning is a dang'rous thing;
Drink deep, or taste not the Pierian spring."
It's a timely caution from the 18th.century to all aspiring barrack-room lawyers and wannabe internet legal consultants.

I wonder if Pope would have had the competency to post it in the correct forum? Praise, vent and warnings

George_Michael

BullBuster wrote: »

Despite an exchange of between 30 and 40 emails over the following 3 months, BestBuyUK did absolutely nothing except repeatedly tell me to phone the blanket manufacturer, Dreamland.

It took between 30 and 40 e-mails over 3 months to finally get the problem resolved whereas if you had simply done what was stated to you by the retailer which was to call Dreamland then you probably would have had a repaired or replaced electric blanket a couple of months ago without needing to send all those e-mails and without getting stressed.
The following wasn't credited to Alexander Pope but I think it's far more relevant that the quote you posted:

https://!!!!!!/2tG8S3g

Despite your not agreeing with the previous posters, what they stated was totally correct.
When goods fail and you are attempting to get a resolution under the manufacturers warranty then the retailer is under no legal obligation to do anything.
The retailer only has a liability if you are claiming using rights granted by the Consumer Rights act and to do this more than 6 months from purchase, the retailer can insist that you prove that the failure was due to a manufacturing defect.

Aylesbury_Duck

George_Michael wrote: »

Despite your not agreeing with the previous posters, what they stated was totally correct.
When goods fail and you are attempting to get a resolution under the manufacturers warranty then the retailer is under no legal obligation to do anything.
The retailer only has a liability if you are claiming using rights granted by the Consumer Rights act and to do this more than 6 months from purchase, the retailer can insist that you prove that the failure was due to a manufacturing defect.

B...B...But, but Lesley Clarke knows better than you! :rotfl:

molerat

Consumer rights v manufacturer warranty, my story with no aggravation, one telephone call, one e-mail and less than a week without a working item. You need to choose your battles.

https://forums.moneysavingexpert.com/discussion/5953611/consumer-rights-v-manufacturer-warranty&highlight=