Play.com

letsbehonest

Poor Service, they run something call "Play Trade" this is a system were used DVD's ect are re-sold. I bought a DVD from them,money was taken from my account, 16 day's no DVD! sent Play trade 4 emails over one week no reply. You cannot contact play.com by email you have to phone them (there's a suprise). Got my refund, but what a poor service. Never again

[Deleted User]

I've always had good service from play.com.. when they've misplaced one of my orders, a phone call is all it needs to fix it.

You waited over a week to call them? Why so long?

pinkpong

I had the same from HMV - would never buy from them again. Took my money never saw any dvd`s. CC card did refund, but too much hassle to repet it.

Brooke_Daver

letsbehonest wrote: »

Poor Service, they run something call "Play Trade" this is a system were used DVD's ect are re-sold. I bought a DVD from them,money was taken from my account, 16 day's no DVD! sent Play trade 4 emails over one week no reply. You cannot contact play.com by email you have to phone them (there's a suprise). Got my refund, but what a poor service. Never again

At least you can phone them and organise a refund, if it had been ebay there's no phone support...

letsbehonest

Ringo 24601, the wait was because the online sales status was set to "processing order"
And yes you can phone them but at what cost? why not a simply email facility. again we come back to "customer servicing" they wont see me again

[Deleted User]

Well, their number is 0845 800 1020.. 0845 numbers cost between 0.5 - 2ppm on a BT landline, as detailed here http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=17340

I think a phone line is a much higher level of customer service than an anonymous email address.

DaisyFlower

Play.trade allow private sellers to sell items similar to Amazons Marketplace. Found this on their site re play trade queries

What happens if something goes wrong?

As with any shop, occasionally something can go wrong with your order. If you are at all unhappy with an item, or with the service offered by a PlayTrader, we provide a ‘Contact seller’ function available through the Play.com Helpdesk (we keep a copy of your message with your your account details).
We find that the majority of problems can be solved quickly by the buyer contacting the PlayTrader directly. In the unlikely event that your problem cannot be solved, your purchase is covered by the FairPlay Guarantee.

peediedj

letsbehonest wrote: »

Ringo 24601, the wait was because the online sales status was set to "processing order"
And yes you can phone them but at what cost? why not a simply email facility. again we come back to "customer servicing" they wont see me again

any time i have ever had any problems with play.com9order 100,s of things contacted them twice) all i have done is sent a e-mail and they send out another item

tosca5

I've always had an excellent service from play.com and Amazon.

peediedj

tosca5 wrote: »

I've always had an excellent service from play.com and Amazon.

on the subject of amazon i recently bought some gifts from them for christmas,on the free delivery that is suppsoed to take 2-3 days got stuff next day and iam all the way up in north of scotland

tosca5

peediedj wrote: »

on the subject of amazon i recently bought some gifts from them for christmas,on the free delivery that is suppsoed to take 2-3 days got stuff next day and iam all the way up in north of scotland

Snap, i'm away up north of scotland and was gobsmacked to recieve a parcel from Amazon the day after i ordered it.