Tonik Billing

don9999

Anyone else had problems with Tonik billing....?


With the many other companies I have used, a monthly bill was often created with estimated readings as the end readings. On those ocassions, the subsequent bill's opening reading would use the previous bill's (estimated) end reading. In this way corrections would 'come out in the wash' when an actual reading was used.


With Tonik......if a bill was created with estimated readings, when an actual reading is subsequently taken, a new bill is created which first removes all previous charges, and then re-calculates a new amount based on the new reading.


It involes a litte more detail, but in theory is straightforward enough.


However......sometimes the 'removed charges' does not match any previous bill. Plus the opening reading on a new bill does NOT match ANY previous readings. Hence there is a break in the chain and there is NO WAY of checking whether the new bill is correct or not!


I have contacted Tonik several times asking for them to explain - the only time they replied they said:
[FONT=&quot]
[/FONT]
[FONT=&quot]"[/FONT][FONT=&quot][FONT=&quot]We request meter readings from you at least once a month, if you do not send any to us, we will bill you based on estimate readings. so when it advises actual, that is your meter reading and estimate is just as it states.

[/FONT]I understand that statements can be quite confusing, however I have explained our statements as easy as I can above. If you do have any further queries, please do not hesitate to contact us."[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Despite their 'explanation' NOT being very clear, I am not questioning 'how' the bills are created. I understand that. What I do NOT understand is why my bills do NOT match. There is an unexplained break in the chain of readings used. And they have made no attempt to explain it.[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]They have since, ignored any further queries.[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]My next move will be to go via ombudsman.
[/FONT]

wavelets

don9999 wrote: »

Anyone else had problems with Tonik billing....?


With the many other companies I have used, a monthly bill was often created with estimated readings as the end readings. On those ocassions, the subsequent bill's opening reading would use the previous bill's (estimated) end reading. In this way corrections would 'come out in the wash' when an actual reading was used.


With Tonik......if a bill was created with estimated readings, when an actual reading is subsequently taken, a new bill is created which first removes all previous charges, and then re-calculates a new amount based on the new reading.


It involes a litte more detail, but in theory is straightforward enough.


However......sometimes the 'removed charges' does not match any previous bill. Plus the opening reading on a new bill does NOT match ANY previous readings. Hence there is a break in the chain and there is NO WAY of checking whether the new bill is correct or not!


I have contacted Tonik several times asking for them to explain - the only time they replied they said:
[FONT=&quot]
[/FONT]
[FONT=&quot]"[/FONT][FONT=&quot][FONT=&quot]We request meter readings from you at least once a month, if you do not send any to us, we will bill you based on estimate readings. so when it advises actual, that is your meter reading and estimate is just as it states.

[/FONT]I understand that statements can be quite confusing, however I have explained our statements as easy as I can above. If you do have any further queries, please do not hesitate to contact us."[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Despite their 'explanation' NOT being very clear, I am not questioning 'how' the bills are created. I understand that. What I do NOT understand is why my bills do NOT match. There is an unexplained break in the chain of readings used. And they have made no attempt to explain it.[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]They have since, ignored any further queries.[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]My next move will be to go via ombudsman.
[/FONT]

I believe you only switched to this supplier about 8 months ago.

When you switched you would have hopefully provided an opening read (being the same as the clsoing read used by the previous supplier)

Your latest ststement will have a date and meter reaeding (actual or estimated)
It will not be difficult to therefore calculate the total cost of consumption according to your tariff

Deduct all the payments you have made to the supplier that should have been included up to and including the latest ststement.

Does the balance match the balance shown on that statement?