Sky Kids Free Offer

edited 30 November -1 at 1:00AM in Phones & TV
KrakaKraka Forumite
4 Posts
edited 30 November -1 at 1:00AM in Phones & TV
Like everyone else I got the Sky e-mail earlier with the price rises. I logged into the Sky website to check when my contract was up so I could cancel (unfortunately can't cancel for a while).

When I logged in I got a big button offer to add "Sky Kids for Free", with a £0 offer, it said my bill was "£x per month", and after adding the new kids package it was "£x per month" (i.e. unchanged).

Of course I clicked on it and added it to my package. I carefully read the terms and conditions, at no point did it say I would pay extra (as above, it said I would pay the same per month as I'm currently paying).

I then checked my future bills and they've added £5 per month to my sub. I went on Twitter and saw several other people had been hit by this con.

I talked to their chat service on Facebook and they simply won't accept they offered it for free, and they insisted it was a time limited offer. (1 month free then I have to pay) I hate to repeat myself, but when I added it it was clear it was FREE add-on, no mentioned of any future billing.

I've messaged several other users on Twitter (all complaining about the same thing), saying they (we) are correct, and Sky are advertising this as a free offer.

Before they pull this, and start blaming us customers I'm hoping someone who doesn't have Sky Kids can (please) login to the website and take some screenshots.

They're now saying I can't cancel for 2 months!! (meaning I'll be billed for one month). It's only a fiver, but I just feel like I've been conned. If you don't have Sky Kids can you please take some screenshots of their website so we can report these fraudsters to OFCOM?
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