This company is a scam!!! Feel like I got duped as well into getting this card when I applied for a loan. I entered my bank details for a loan application but it went to this website. Trying to get back the £29.99 membership fee from them is impossible. I was promised it would be returned within 3-5 working days but it’s been 8 days. When you phone them it diverts to a customer service line in the US where you speak to possibly the rudest, unfriendly, unhelpful customer service team. I got a woman who basically ranted at me and put the phone down on me. I’ve never experienced customer service as bad it was quite a shock being spoken to which such bad attitude. I just don’t have a good feeling about the company at all.
I have a feeling I won’t be getting the money back even though you can cancel within 14 days. The email address is [email protected]
but when you try to email them the address is invalid and emails return back to sender.
Does anyone have any experience with these? Or know how I can get my money back? The registered company is in Guernsey but the customer service is based in Minneapolis. The department is terrible.