Issues with Lowell

VBam

Hello

I am having issues with Lowell. I have a new debt with them from British Gas and have the below issues:

1). The debt from BG states it is for period of 5 years, however less than a year into moving into that home, we switched from BG to another provider. So their claim on the letter is wrong.How do i go about dispute this?

2). Account is under both me and my husband, however Lowell are sending this to us separately. I already spoke with them about repayment yet a week later they send a separate letter to my husband with a diff reference number but for same debt to ask him to arrange payment. Yet i already agreed a plan with them (although I now realise the time period of debt is wrong).

They also sent letters addressed to me but sent to my parents home address, where I have never lived. I am very frustrated at the way they are dealing with me, getting a lot very wrong. What can I do. I have asked for complaint to be made, but they have not responded. It has been over 2 weeks now. It is really causing anxiety and stress.

[Deleted User]

Contact them to discuss it.

Get the facts straight and keep your cool when speaking to them.

Willing2Learn

If it were me, I would only make contact in writing via Royal Mail. This would prevent the risk of you becoming flustered on the phone.

I would also write with a complaint to BG, clearly stating that you switched to a new energy supplier, and that you provided closing meter reads etc. I would request that they contact Lowell to inform them that the account has been reported in error and to stop any action against you.

D_M_E

Do not phone, do not email, WRITE - pen, paper, letter - to BG and copy Lowell - and head your letter COMPLAINT in big bold letters.

Detail the fact that you left BG after less than a year so why then are they saying you owe them for 5 years, and ask that the so-called debt be recalled back to BG from Lowell and that they fully investigate why they expect you to pay for 5 years'service when you were only with them for less than a year.
If you still have details, enclose your old BG account number in your letter.

You did keep a record of opening and closing meter readings and any payments made to BG?

Edited to add - as well as writing yourself, get your husband to do the same since he has also been pestered about the same "debt".

If, after 8 weeks nothing gets done then escalate to OFGEM and get them to sort it out.

sourcrates

D_M_E wrote: »

Do not phone, do not email, WRITE - pen, paper, letter - to BG and copy Lowell - and head your letter COMPLAINT in big bold letters.

Detail the fact that you left BG after less than a year so why then are they saying you owe them for 5 years, and ask that the so-called debt be recalled back to BG from Lowell and that they fully investigate why they expect you to pay for 5 years'service when you were only with them for less than a year.
If you still have details, enclose your old BG account number in your letter.

You did keep a record of opening and closing meter readings and any payments made to BG?

If, after 8 weeks nothing gets done then escalate to OFGEM and get them to sort it out.

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Exactly this.......follow it word for word, stay off the phone, too many pitfalls, do everything in writing.


Excellent advice from DME.