Letter from TSB

wizzywig27

Received a letter today from TSB advising me that in July 2018 a letter regarding my complaint was sent to another customer in error.

It continues to explain they contacted the customer to ask them to destroy it.

To make things right they’ve given me a years free ID Protection access through TransUnion (never heard of them) and giving me £250.

I really don’t know how I feel. It’s annoyed me that it’s taken them seven months to let me know.

spadoosh

And heres me who would be chuffed at receiving £250 because TSB sent a letter with my name on that anyone could find by googling or just happening to knock on my front door.

This isnt something to be annoyed about, its really not.


Especially when i can google you username on here and see that youre a tottenham fan?!

wizzywig27

I am happy with the £250, I certainly wasn’t expecting it. What frustrates me is the length of time taken to make me aware.

I appreciate it may have only just came to light at their end, but seven months it a long time.

spadoosh

wizzywig27 wrote: »

I am happy with the £250, I certainly wasn’t expecting it. What frustrates me is the length of time taken to make me aware.

I appreciate it may have only just came to light at their end, but seven months it a long time.

Its better than 8 months though?!

(Sorry, im an optimist:D)

wizzywig27

Haha, but worse than six months.

In all seriousness, the letter does state that the only data which was provided on the letter was name address and complaint reference number.

I just don’t get how it ended up at wrong address if it had my address on it. Perhaps it was caught up in someone else’s letter?

spadoosh

Thats sound quite probable, two pages sticking together in the envelope stuffer you wouldnt be the first nor likely to be the last. £250 would definitely make me not care about it though and quickly put my thoughts to what im having for lunch instead. Id go with a pub lunch today or maybe treat the OH to a takeaway tonight (whilst not mentioning receiving £250:eek:).

wizzywig27

Haven’t got it yet lol, they said they’d put it in my savings account by the end of February.

You heard of TransUnion?

Edit: google search suggests they have acquired Call Credit, so they’ve given me access to the CRA hardly anyone’s uses (for searches at least).

JuicyJesus

wizzywig27 wrote: »

Edit: google search suggests they have acquired Call Credit, so they’ve given me access to the CRA hardly anyone’s uses (for searches at least).

Most places report to it though. It's still a good thing.

And honestly, it's pretty excessive in my opinion given the limited details disclosed to the limited number of people.

masonic

Good result. I hope they do likewise with me. I've been receiving regular holding letters about my complaint since July. Here's hoping one of mine has also gone astray.

The monitoring services offered by all of the CRAs are worth little now that you can access free online reports from each of them.

jonnygee2

The ID protection is probably to prevent any chance of ID theft resulting in further claims and also give you peace of mind.

£250 is the upper end of compensation for data breeches like this, which do occur in the general course of running a business.

Obviously it's not a great feeling when you know someone has seen your data but hopefully £250 will take the edge off :money:

JuicyJesus

If I could get £250 in exchange for some completely random person who couldn't give a toss seeing my name and address I'd take it.