Wrong item sent to me by John Lewis

agrinnall

I'm a little surprised that there was nothing else in the box. I bought a phone from JL online on Saturday evening (delivered to my nearest Waitrose on Sunday morning) and the box included a form headed YOUR ORDER AND RETURNS DETAILS. If that was not in yours then I'd probably be a bit concerned. Did you get an email from JL about your 2 year warranty?

stragglebod

I'd also point out that JL have outsourced their customer service to Crapita, so you can no longer assume that they'll deal with you in a competent manner.

Ganga

We ordered some Lego before xmas and as above came with a delivery note which includes instructions on returning items if needed.

Dean000000

You’d think we might get an update by now

POPPYOSCAR

Dean000000 wrote: »

You’d think we might get an update by now

??????

Did you not read post 9?

What more of an update do you think there should be?

John_G_Jones

titchyyyy wrote: »

Hello all.

I ordered a Samsung Galaxy Tab S4 for my dads birthday, it cost me £549 and I received the parcel yesterday.

I got round to opening the parcel last night to wrap it up only to find that they'd sent me an Amazon Fire tablet instead. I'm absolutely fuming as doing some research this morning, they've sent me a tablet worth around £80! Not to mention it is my dads birthday next Wednesday.

Where do my rights exist with this? I will be phoning them up later but I'd like to know my rights before I make this call as I'm trying to stay as calm as possible.

Thank you.

You have the right to keep the wrong item, to have a full refund, and to get the right item couriered to you within 36 hours.

Do you know how to do a “compo face”? That gets you 50% extra.