Cash deposits - how does your bank do it?

Flobberchops

The bank I work for has had a policy since February last year that cash deposits have to be accompanied by a debit card or credit slip, or else have sufficient ID to prove they're our customer. I was under the impression that this was an industry-wide initiative based on FCA anti money laundering and terrorist funding legislation, but even a year later I'm being faced with customers who insist that "my other bank lets me pay in with just a sort code and account number".

So, quick poll, how does your bank handle cash deposits?

The two I know definitely require card or ID are Natwest and Barclays.

Neil_Jones

Don't most banks offer the self service now which means you just feed them your card, your pin, some money and it does it all for you?

Even when this isn't working or the machine has eaten the money and not credited it, Santander requires the debit card at the customer point, or at least at my local anyway, no other ID required after the PIN.

eskbanker

Flobberchops wrote: »

I'm being faced with customers who insist that "my other bank lets me pay in with just a sort code and account number"

Tempting though it must be to tell them to pay in there instead then, are you in a position to politely enquire which banks they're referring to when they claim that?

snowycatgirl

I did once pay in for a friend money into her account with just a sort code and account number, although they asked for my ID as it was a significant amount.

I think because I explained the lady was blind, caring for her terminally ill husband it was impossible for her to get to the bank and she didn't want to leave a large amount of cash in the house.

This was for over £4000 from the sale of a car in 2017. I also produced the receipt from the car sale.

Flobberchops

eskbanker wrote: »

Tempting though it must be to tell them to pay in there instead then, are you in a position to politely enquire which banks they're referring to when they claim that?

It's very tempting. I do occasionally ask, but either they decline to answer or I get answers that contradict what other customers have told me...

Flobberchops

Neil_Jones wrote: »

Don't most banks offer the self service now which means you just feed them your card, your pin, some money and it does it all for you?

Even when this isn't working or the machine has eaten the money and not credited it, Santander requires the debit card at the customer point, or at least at my local anyway, no other ID required after the PIN.

Sorry for the poorly worded OP, but that's more or less what I mean. Card and PIN required (or ID if paying in over the counter with no card) - simply having the sort code and account number is no longer sufficient.

colsten

Flobberchops wrote: »

It's very tempting. I do occasionally ask, but either they decline to answer or I get answers that contradict what other customers have told me...

That's as good as getting an answer, isn't it? I.e. they are making it up.

In my experience, it used to be possible to ask for cash to be deposited into any old sort code/account number. For some considerable time now, I have been asked to show a debit card / insert a debit card into a card reader. No other ID required. My experience is limited to Santander, Nationwide and Lloyds.

londoninvestor

colsten wrote: »

That's as good as getting an answer, isn't it? I.e. they are making it up.

In my experience, it used to be possible to ask for cash to be deposited into any old sort code/account number. For some considerable time now, I have been asked to show a debit card / insert a debit card into a card reader. No other ID required. My experience is limited to Santander, Nationwide and Lloyds.

At Metro too, I show my debit card and that suffices.

Though I've never tried "only" telling them my sort code and account number...because in order to do that I'd just look at my debit card to find them

Grabs39

When I worked in a bank (quit nearly 6 years ago) it was very normal for customers to come in with a sort code and account number on the back of an envelope and pay cash into that account. Never a significant amount (relatively speaking) if memory serves, bormally a couple of hundred quid.

Is that not permitted now? I understand why, though as I visit a bank roughly once a year and don’t normally carry any cash I wouldn’t know first hand.

But in partial answer to the OP - the customers are probably lying.

Robin9

TSB require card/pin

Post Office (cheques in envelopes for other banks) - nothing required. Paying in cash requires slip.

DCFC79

Tsb & Lloyds - card and pin, Im sure in the past Ive had someone else pay money in but I didnt know the PIN or wasnt sure of it and they were ok with it.

Im sure barclays was the same too.