Plusnet Broadband & Landline contract problem

edited 30 November -1 at 1:00AM in Phones & TV
3 replies 925 views
LyptusLyptus Forumite
3 Posts
edited 30 November -1 at 1:00AM in Phones & TV
In January I negotiated a new contract with a £10.99 per month discount. This should have been applied to my Feb bill but was not. On phoning I was told they had a 'technical incident' and that they could not correct the current bill and that they would direct debit the larger amount, but they would refund but could not say when this would be done as there were multiple cases to resolve.

May be connected that the confirmation of contract contained some spurious symbols as prefix to the elements of the contract pricing
eg. £

Very unsatisfactory that they cannot deliver the agreed contract price


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