Sky Package rip off!!!

Cookiepops

We had Sky TV and decided to move our broadband and phone from BT to SKY after seeing their £27 pm advertised. Our first bill was significantly higher than expected and upon checking our bill, not only do they bill us over 2 months but we also have 'Free' Sky pay as you talk. I definitely remember that the phone package on the deal was Sky Talk anytime extra because this was one of the main reason for our move from BT. Looking at the deals now they are all 'Free' Sky Pay as you Talk. Looking further into this, I don't know whats free about it as the definition is "You can make calls whenever you want to, but you’ll only ever be charged for the calls that you make with Sky Pay As You Talk."

As opposed to what??? being charged for the calls I think about making?!?
Anyway, have Sky sneakily swopped out their phone package on the offer? I can't find anything in writing apart from my scribbles when I was speaking to them on the phone when I was enquiring about the package deal.

Dean000000

They will have recordings.

Complain, and if you are as certain of what you think you heard, they will honour it (had this in the past)

They check recordings and honour.

Raise and complaint, allow sky to investigate and update us with their response

[Deleted User]

I can't remember Sky including 'Sky Talk Anytime Extra' with any deal, certainly not for a long time now in any advertisement.

The first bill is always higher in order to get it into sync.

tempus_fugit

Yes, they usually tell you this when taking any package. They charge in advance so if you start or upgrade a package halfway through February and you usually pay on 1st of the month, you will be charged for March and the remaining part of February on the 1st March. It's their usual way of operating.

hgm

The Sky offers for Fibre at £27 last December included Free Anytime calls. I upgraded to fibre then but wasn't allowed the free Anytime calls as an existing broadband and phone customer. I was told it was "New Customers" only but I did have a telephone conversation with them about it at the time. I don't know what date the offer changed.

BodyOfBones

Cookiepops wrote: »

We had Sky TV and decided to move our broadband and phone from BT to SKY after seeing their £27 pm advertised. Our first bill was significantly higher than expected and upon checking our bill, not only do they bill us over 2 months but we also have 'Free' Sky pay as you talk. I definitely remember that the phone package on the deal was Sky Talk anytime extra because this was one of the main reason for our move from BT. Looking at the deals now they are all 'Free' Sky Pay as you Talk. Looking further into this, I don't know whats free about it as the definition is "You can make calls whenever you want to, but you’ll only ever be charged for the calls that you make with Sky Pay As You Talk."

As opposed to what??? being charged for the calls I think about making?!?
Anyway, have Sky sneakily swopped out their phone package on the offer? I can't find anything in writing apart from my scribbles when I was speaking to them on the phone when I was enquiring about the package deal.

I signed up for this offer on 2nd of Jan and it included free anytime calls. BT then offered me a cheaper package so went back to them.

hgm

Cookiepops wrote: »

Looking at the deals now they are all 'Free' Sky Pay as you Talk. Looking further into this, I don't know whats free about it as the definition is "You can make calls whenever you want to, but you’ll only ever be charged for the calls that you make with Sky Pay As You Talk."

As opposed to what??? being charged for the calls I think about making?!?

I can sort of suggest an answer to this. If you only have broadband with Sky and not telephone, they charge you £5 extra per month. So you are not paying the extra £5 for not purchasing a telephone package.
Some years back, I had broadband with O2 but telephone with BT and Sky took over the O2 broadband. For a long time (before I moved my telephone to Sky) I was charged £5 per month extra for NOT having a telephone with them.