Switch from One Select to Together Energy

Tightasaducksarse

Hello,

I was a customer of OneSelect Energy, who, as we now all now know, went bust, and like all of their customers I was moved to Together Energy and placed on a variable rate tariff.

I have been waiting for my final OneSelect bill before looking for a good energy deal. This week (2 months after the failure of OneSelect) I got my final OneSelect bill, which is apparently supplied by the OneSelect administrators through Together Energy. Soon after the failure on 14th December, Together Energy took over my account they asked me for final meter readings so that a clean switchover could happen.

When I look at my final bill I can see that Together Energy and the OneSelect Administrators did not use the meter readings I supplied at that time. Instead they used their own estimates. The outcome of this is that I will underpay on my final OneSelect bill. Good you may say, but it means I will pay extra on my first Together Energy bill and since the rates of the new supplier are higher I reckon I'll come out about £15 worse off.

I have decided to raise a dispute with Together Energy about this. I don't see why they did'nt use the readings they asked for and I don't see why I should pay extra or why estimated meter readings should have been used.

Has anyone else had a problem like this?

brewerdave

As long as both companies have used the same reading then the difference from the reading you supplied,will have to be large for a dispute to be raised. Believe the threshold is 250kwh for leccy.

Tightasaducksarse

We'll see...a dispute is in process.

BobWW

I have not received my final bill for time with OneSelect yet. Was going to wait for this before switching but have given up waiting now and started a transfer to Green Network Energy. The Together Energy / One Select tariff did not appear to be on the Cheap Energy Club list of existing tariffs so have use a different site to switch.

Hoof_Hearted

One Select customers should never have been transferred to Together Energy because they are useless. Whoever chose Together didn't do due diligence and complaints about them are legion. There is no way they could handle extra customers as they couldn't even handle billing for existing customers.

I couldn't get their opening reading to match the closing reading from my previous supplier so I paid double for some electricity. I tried to get it changed but gave up in the end (it wasn't a huge amount). Together Energy is the worst company I have ever been with.

First three reviews on TrustPilot:

No bills,no service, no answers to emails, do not answer the phone. They just take the direct debits...

...since leaving them, 3 months on, I am still waiting for a final account and refund of monies due.

AVOID. AVOID. AVOID. The worst company ever.

nomis64

Anyone else still waiting - Its nearly 6 months, one select owed me about £500, together still have not given me a closing statement - I moved away from them as soon as they said I could as there were much better deals elsewhere.. I have a complaint number and in 2 weeks I can put it to the Ombudsman...anyone else been there - does the ombudsman ever sort it out?

masonic

nomis64 wrote: »

Anyone else still waiting - Its nearly 6 months, one select owed me about £500, together still have not given me a closing statement - I moved away from them as soon as they said I could as there were much better deals elsewhere.. I have a complaint number and in 2 weeks I can put it to the Ombudsman...anyone else been there - does the ombudsman ever sort it out?

I put my complaint to the Enegy Ombudsman a few weeks ago and eventually received an offer from Together, which I accepted a week and a half ago. No sign of any action by Together just yet, they have just over a week to comply with the terms of their offer before I reopen my case.

alpaco47

I was with One Select and was not aware they had gone buist until I got an email from Together Energy welcoming me to their company.
I switched supplier in March and sent final readings at the time.
As of today Together Energy are trying to pressure me into paying a bill dated 14th March, which I haven't seen and is based on incorrect figures, as I raised a dispute in April.
As of today, Together Energy have threatened to pass my account to debt collectors, although my new company say they have given TE the correct figures.
TE have now admitted that they only have estimated figures.
I have started a complaint against them with the ombudsman as they are supposed to resolve any outstanding issues within 8 weeks from the start of a dispute.
I get little or no replies to my emails and it would appear that the collections department don't talk to their customer relations department.
I'm just glad that I owe them money and not the other way round!
Who decides which company takes on new accounts from companies that go bust? They obviously don't look at the feedback from customers!

masonic

alpaco47 wrote: »

Who decides which company takes on new accounts from companies that go bust? They obviously don't look at the feedback from customers!

In answer to your question, Ofgem appoints the so called "supplier of last resort", after holding a tender process in which interested suppliers bid for the accounts. Supposedly checks are performed to ensure the SoLR is fit and capable of the task, but those checks clearly leave a lot to be desired. One thing is clear, the term "supplier of last resort" is fitting on more than one level.