APCOA, train station, zero instead of letter o

eluxon

Hi,
I have been sent a PCN by APCOA for a train station car park and allegedly not displaying a valid permit. The driver (or a passenger) paid the correct amount for parking so no loss of income to them etc. I am assuming that I need to appeal to them with scanned image of the ticket via their website. Please advise
TIA,
eluxon

Half_way

As far as car number plates go there is no difference between the typeface for Zero add the letter O, the same for l and I

Half_way

Also as this is a railway car park under no circumstances try and guess the drivers identity

eluxon

Not sure what you mean here.

KeithP

eluxon wrote: »

Not sure what you mean here. If by making a genuine appeal to say "here's my ticket, I paid" how am I not admitting to being the driver?

You, as the keeper, could instead say "Here's the ticket the driver bought. The driver paid".

Le_Kirk

If I were you, I would amend your opening post to remove who drove to show the DRIVER drove and he/she may have purchased the ticket or it could have been a passenger! Also why assume that the person who bought the ticket made a mistake. It could have been a machine malfunction! It is for the PPC to prove it was the purchaser's fault.

Umkomaas

eluxon wrote: »

Not sure what you mean here. If by making a genuine appeal to say "here's my ticket, I paid" how am I not admitting to being the driver?

Because, at a railway station, where Byelaws apply, the registered keeper has extra protection (even more than in a bog-standard car park case) from the Protection of Freedoms Act 2012 (Schedule 4). The driver has no such protection. Potentially much more vulnerable.

Redx

as above, EDIT post #1 immediately and only state that the DRIVER may have done this, strictly speaking the machine should not accept an incorrect entry or the zero and O should produce the same character

AND as mentioned above, the appeal is from the KEEPER who states that the DRIVER has a valid ticket and here is a scanned copy of it (or a picture of it) and it is their validation processes that are at fault , especially as POPLA mentioned this in their last annual report (miskeying etc , its a trivial matter)

NO BLABBING ABOUT WHO WAS DRIVING, that is the main point in all of this, because a KEEPER is not liable for the actions of a driver where bylaws apply

so DONT TELL EM PIKE !!

Guys_Dad

The BPA in October 17 told their members to ignore basic keying mistakes. This is referred to in the 2018 POPLA annual report here https://popla.co.uk/docs/default-source/default-document-library/popla-annual-report-2018.pdf?sfvrsn=0
page 6 & 7.

Refer APCOA to the BPA letter referred to in the annual report page 7.

Read the link, copy the relevant info and complain to the BPA.

Half_way

This may be of use



Taken from http://www.legislation.gov.uk/uksi/2001/561/made
"The Road Vehicles (Display of Registration Marks) Regulations 2001"


As you can see there is no difference between 0 and O or I and 1


Dear APCOA As registered keeper of vehicle XXXXX youi recently sent a parking charge notice to me regarding an incorrect registration number input, No such error occurred as the font system used in the UK makes no distinction between the letter O and the number Zero, as well as I and 1.
As your systems have clearly failed, you Must cancel this parking charge with immediate effect.
for the avoidance of doubt,and to improve your in house training ( that appears to be lacking) i have included a picture of the UK number plate fonts.
I trust that i have your understanding and that you will be taking remedial action to improve your staff training.
I look forward to receiving a full unredacted apology from you, together with an undertaking that you will not make the same mistake again, as well as perhaps some flowers/chocolates as a means of recompense for your error

Fruitcake

Please also complain to your MP about this unregulated scam. It's the only way this will ever get stopped.