Please help hacked

blondeonblonde

I received over 300 emails earlier this evening including one from eBay confirming an order for a £189.95 camera to be delivered to a different address from me. Also a PayPal confirmation for the same amount. £189.95 is a pending transaction from my bank account...
I’m now locked out of both eBay and PayPal.
I’ve changed my email password, what can I do now?
Thank you 🙏

forgotmyname

phone ebay / paypal ??

techquest

If as you say you have locked out your accounts and changed password, also your security questions on PayPal, you should be ok. But for sure keep your eyes on the accounts and the payment method you use.

Meanwhile, don't click any links in the emails, and you could also

Forward the email from PayPal to: spoof@paypal.co.uk

Forward the email from eBay to: spoof@ebay.co.uk or spoof@ebay.ie

eBay’s customer contact #: 0345 355 3229

PayPal's customer contact #: 0800 358 7911

Chino

techquest wrote: »

If as you say you have locked out your accounts and changed password, also your security questions on PayPal, you should be ok.

That isn't what the OP said:

blondeonblonde wrote: »

I’m now locked out of both eBay and PayPal.

By which the OP presumably means that he/she is locked out of their accounts as a result of the actions of others and not as the result of any action that the OP has taken.

Which means that the OP may not be OK unless the OP contacts eBay/PayPal pronto.

techquest

Chino wrote: »

That isn't what the OP said:

By which the OP presumably means that he/she is locked out of their accounts as a result of the actions of others and not as the result of any action that the OP has taken.

Which means that the OP may not be OK unless the OP contacts eBay/PayPal pronto.

Guess I misread that one Chino.

I supplied the contact #'s due to the severity of the issue. If I were the Op, then that would have been my first action, no matter what anyone had to say on the matter.

that

change all your passwords for everything. Dont make the passwords all the same, or sequential - myPassword1 myPassword2, or use ones that you have previously used.

Since you may have some confirming emails I would email those suppliers to try and get them not to ship the goods.

Did you link your credit or debit card etc.?

debitcardmayhem

blondeonblonde wrote: »

I received over 300 emails earlier this evening including one from eBay confirming an order for a £189.95 camera to be delivered to a different address from me. Also a PayPal confirmation for the same amount. £189.95 is a pending transaction from my bank account...
I’m now locked out of both eBay and PayPal.
I’ve changed my email password, what can I do now?
Thank you ��

Are you sure it was from ebay/Paypal did you click on any links within those emails ? If so I would call them and your bank.Getting 300 mails is a giveaway in one evening, use the phone and then forward those emails to your bank, ebay , paypal and action fraud https://www.actionfraudalert.co.uk/Contact

blondeonblonde

Thanks for the replies.
Passwords changed and lesson learned.
Transaction cancelled by eBay and awaiting refund from Paypal

Lorian

Set up two factor authentication in Ebay and Paypal now to help protect your accounts.

If you used the same password anywhere else change it there too, especially Amazon.

djpailo

Make sure your PC is clean by doing a full system scan with Windows Defender (already on your PC) and MalwareBytes Anti-Malware (a free download). Only once this is done should you change your passwords.

Ideally you should use a password manager, which itself has two factor authentication. This means, in addition to a password, you need an automatically generated key (usually a 6 digit number) to log in. A device (e.g. a tablet, a desktop PC, a phone etc) can usually be recognized for thirty days (sometimes permanently), so that future log ins from the same device only require the password and not the generated key.

Once you set up the password manager, use a unique password for each unique website you visit. Also enable two factor authentication for each of those websites.