Hotpoint Oven Tripping Electrics Issue

Joeboro

We have had our Hotpoint DU4541JCIX (Integrated) Oven for just under a year so still under warranty and after the year we have D&G insurance anyway.

A few months ago the oven tripped the electrics so we thought it was an electrical problem and got electrician out. He had a look behind oven and changed some sockets, checked all wiring etc..

Everything seemed ok then a few weeks later it happened again. Same electrician came round and changed the socket on the wall. ok for a bit then happened again. Electrician said he was out of ideas so we got another one round. He checked all wire and sockets and said it wasn't a fault with the electrics.

So we rang hotpoint, they sent a guy round, he did some basic checks and said he couldn't find a problem. He did say though if it happens again, turn socket off then electrics back on and if they stay on then it's an issue with the oven.

3 days later, off again. turned off at wall. electrics straight back on.. ring Hotpoint again. Same guy comes round. Did further tests then contradicts what he said the first time and says nothing wrong with it. Changes the element anyway just in case.

Next day.. you know what happens..and now I'm getting annoyed.

Oven is just about a year old, Hotpoint say its not the oven. 2 independent Electricians saying the electrics are fine. so what the hell is it or what should we do?

It only seems to happen when the oven has been on for a over half an hour.. and cooking something. When its on, but not cooking it stays on all day.

Any advice appreciated. Thanks

Browntoa

Thermostat , fan have not been changed. These are both items that could trip the mains as only operate while the oven is on . Less likely to be main circuit board as not directly mains powered and would cause random tripping even if oven off , which does not happen

Electric socket and element changed.

Hotpoint have not exhausted their own testing

Joeboro

Thankyou, that's interesting. Back to Hotpoint then. I Will be ringing again today.

Heedtheadvice

One likely cause for what you describe if the trip is an RCD or RCBO could well be moisture that is getting onto electrial parts. That causes a low impedance path fault that would trip one of those residual current breakers.


It may well be intermittent as it would dry out again and then not fault would be found so no trip. Similarly when 'on' but nothing being cooked there might be no moisture to cause a trip.


You need to identify the type of breaker that trips to get a better idea of the cause and rule out that one if it just trips an MCB (that just trips on overload conditions).


Cookers have to deal with wet cooking (steam etc.) without fault and if that is not being done correctly it is not fit for purpose!



Browntoa is right, a lot more to it than the engineer sees to have tested but I would have hoped your electricians would have given you better advice. There are several other areas that could cause such an intermittent fault so it really needs more diagnosis.

Joeboro

The first electrician said it might have been moisture in the plug behind the cooker (its fairly new kitchen (maybe around 5yrs old) and we have only been in it a year (oven a year old in 3 days) He said they did a bad job but he fixed it and replaced it and said it shouldn't get moisture in it now. He checked again the second time and said it wasn't that. I just can't understand why 2 electricians can't find fault and neither can the Oven engineer.

We now have to wait 5 days for Hotpoint to come back out. They are coming back on Weds. and we said we want an different engineer but their customer service was useless. Basically said all they can do is keep sending engineers out every time it happens. That will be every week then !

But our warranty runs out in 3 days and then we switch to D&G Insurance.

JP1978

Put in writing to them that as you have highlighted the fault before the 12 month period, you would expect that it fixed even if past the 12 month period - a court would likely to see that as reasonable if ever it went that far.

Its not your fault they cant find the fault and take 5 days to come out to check it, thus wasting 5 days of your warranty each time.