laptop DELL hinge problem

blinko

Hi all would anyone be able to cast their expert opinion over my situation. I bought a laptop from DELL came with 1 year warranty. "Collect and Return Support" which apparently just covers hardware defects.

http://dell.to/2uE0MqP

one of the hinges that open and close the laptop has been stuck, I've had the laptop 6 months and haven't been dropping this thing repeatedly or anything. but for whichever reason this has developed.

What do you guys think, am I within my rights to claim on warranty ? as in my mind I would have expected this to last more than 6 months before developing a fault.

Thanks

KatrinaWaves

blinko wrote: »

Hi all would anyone be able to cast their expert opinion over my situation. I bought a laptop from DELL came with 1 year warranty. "Collect and Return Support" which apparently just covers hardware defects.

http://dell.to/2uE0MqP

one of the hinges that open and close the laptop has been stuck, I've had the laptop 6 months and haven't been dropping this thing repeatedly or anything. but for whichever reason this has developed.

What do you guys think, am I within my rights to claim on warranty ? as in my mind I would have expected this to last more than 6 months before developing a fault.

Thanks

I havent read through the link, but you say it only covers hardware, and you have a hardware issue. Whats the problem?

Cetshwayo

blinko wrote: »

I've had the laptop 6 months and haven't been dropping this thing repeatedly

Is this a clue that you have dropped it?

You need to decide whether you have damaged it or not and in what direction your moral compass is pointing.

AndyPix

If this damage has been brought on by you dropping the laptop, then no you cannot claim under that type of warranty -


Otherwise, get your claim in


By the way, they will know

Jumblebumble

AndyPix wrote: »

If this damage has been brought on by you dropping the laptop, then no you cannot claim under that type of warranty -


Otherwise, get your claim in


By the way, they will know

With respect you cannot possibly know what Dell will or won't repair under warranty unless you work or worked for them.
I used to work in a phone shop belonging to one of the big networks
The protocol was that all warranty repairs were to be sent to the repair center
Strangly some managers took it upon the selves to start telling customers their phones wern't covered and getting into arguments for reasons only known to themselves.
I wonder why people do this.
JumbleBumble