Avro Energy

In September, I signed up to Avro Energy's "Simple and MSE Collective" an 18 month fixed price and £25 cashback. Thinking that the cashback was taking too long I checked and found that I was on a variable tariff (not fixed) and on enquiring with Avro was referred to MSE who cannot respond to individuals. My cotract with Avro says that I am on "Simple and MSE Collective" but I don't get the benefits. Can anyone explain?

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