Apple Legal Department Contact Details?

Misteeq

Hi,


Can anyone advise the contact details for Apple's Legal Department in the UK please?


I also need to know the name of the Data Protection Officer in the UK if anyone knows?


I have been in touch with Apple and they are being very difficult in advising this information.


I contacted Apple just over 2 weeks ago as a highly confidential text message that I sent to my friend was also sent to 6 other random people who are not in my address book, who I have never heard of and who I have never contacted before.


I called Apple and at first they verbally admitted that something serious had gone wrong and launched a full investigation into the breach. However, after 2 weeks they advised that the investigation was inconclusive as they don't know why it happened and have basically closed the complaint.


The text message to my friend was highly confidential which contained patent information that had gone to the Intellectual Property Office and also contained my personal details.


Perhaps I had been naïve in sending this information by text message to my friend - but nevertheless any text message should not be sent to 6 random people that I have never heard of before.


If it had been a 'do you want to meet for coffee' text message then I wouldn't have been bothered that this kind of text message had been sent to other people. However, due to the sensitive information that went to 6 random people that I don't know, I felt I had to report it to Apple.


My friend and I have been working on the patent idea for the past 3 years. I had been in touch with the IPO and sent a text to my friend with a photograph of the confidential, sensitive information as a form of update.


However, because of what has happened the entire patent idea is now in jeopardy.


I have contacted the ICO and they advised that this was a serious breach by Apple and advised that I should contact them to request a 'Subject Access Request' which is basically a copy of the full investigation report into my complaint. I did this and they are being very reluctant in giving me this information.


The last message from Apple yesterday is to advise that I need to write to Apple's Legal Department as I have been advised that the Technical Team who carried out the investigation in the first place are not able to give me this information (I find this strange).


I asked Apple to give me the Data Protection Officer's name and address in the UK so I could write to them and they haven't responded.


If anyone can advise me of this information or where to go from here then I would be grateful.


Many thanks.


Sarah

[Deleted User]

There's an online form at https://www.apple.com/uk/privacy/contact/

No company hands out it's legal department details to a customer, if you want to go down that route then you'll need to get your own lawyers on the case.

elsien

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. Personal information, relating to Apple services, regarding individuals who reside in a member state of the European Economic Area and Switzerland is controlled by Apple Distribution International in Ireland, and processed on its behalf by Apple Inc.

f you have any questions or concerns about Apple’s Privacy Policy or data processing, you would like to contact our European Data Protection Officer, or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by phone at the relevant Apple Support number for your country or region.

When a privacy question or question about personal information received in response to an access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.



Have you looked on the privacy portal and downloaded the information they hold on you from there to check if the information you need can be accessed via that route?

Buzby

I believe you’re barking up the wrong tree. Any transmitted text message (I’m assuming you mean SMS) is the responsibility of your mobile carrier. Your phone is simply the enabling device. Your network operator operates an SMC (Short Message Centre) for the processing of texts and it is this SMC that directs texts to the various gateways for onward delivery. It is worth pointing out that these texts are not encrypted during transmission and are in a plain text format.

Your network (not Apple) are the only people who can identify the message and investigate its path (along with the cell tower location that initiated the message) - however routing information is not kept long, a few months at most, the message itself is retained for at least a year.

I’d start with your network and ask where your message was delivered to and why it ended up at multiple destinations.