First Utility

Realist_49

On Friday 8th February My daughter was" accosted" by a Sales Person representing First Utility in a branch of the COOP in Wakefield. She replied to his initial pitch of asking if she required to change her Utility Suppliers by saying she didn't want to as she had suppliers for these products as she was" homeless" the upsetting reply was "a likely story" in front of her 4 year old daughter and other customers in the store. The matter escalated to management of the store who when asking the 2 salesmen who has caused the upset one pointed himself and admitted it wasn't him but his colleague. The sales team were ejected at this point and the matter when it came to my ears was escalated to First Utility. I then realised They don't have a human Phone connection but an automated system. If you log a complaint at least you can use LIVE CHAT (great if you have a computer and are not a non techno Person). I managed to log a complaint with the full details of the incident and seem to be locked in process which appears to try to absolve responsibility rather than accept and resolves issues This is the initial reply " As per previous conversation regarding sales complaint I would kindly ask you for some more information. We would need descriptions or the agents if possible and if were they wearing First Utility uniform?" If this is the process before you become a customer How do you resolve issues when you are one?:eek::eek::eek::eek:

Quentin

Your complaint looks to have been dealt with by the store


Presumably you won't want to become their customer, so maybe time to move on

Realist_49

Received an acceptable apology on behalf of the company from their customer care centre, to pass on to my daughter which was gratefully acknowledged.

macman

Since it was your adult daughter who was offended, why didn't she make the complaint herself?
The miscreants would invariably have been freelance agents on commission only, and not employees of FU.