Faulty lock - what are my rights?

Dean000000

But did you try calling them though?

Often in hours number diverts to a call out guy....

So did you actually try?

You can’t just get others to fix a fault and then argue the guaranteeing company pays.

2 reasons.

How do they know your locksmith isn’t your cousin and it’s a ruse?

Likewise, you wouldn’t bring your broken (in warranty) Audi to a bmw dealer. No difference

ChrisK....._3

You have a water tight case, but you might need to take them to court to get your damages back

Dean000000 wrote: »

But did you try calling them though?

Often in hours number diverts to a call out guy....

So did you actually try?

You can’t just get others to fix a fault and then argue the guaranteeing company pays.

2 reasons.

How do they know your locksmith isn’t your cousin and it’s a ruse?

Likewise, you wouldn’t bring your broken (in warranty) Audi to a bmw dealer. No difference

Rb2606 wrote: »

It's a local company, I would rather not name them at this stage as I just want to know how to proceed with this. I don't think I should pay to fix something that never should have happened, just the timing was unfortunate.