Kidstart not paying

donaldduck123

We started to use KIDSTART, the cashback site, many months ago for several of our purchases

We have followed all the instructions and quite a bit of money has cleared, but they are not paying us. Email after email they keep acknowledging we should get our money, reassuring us and deferring but NOTHING IS COMING THROUGH.

We suspect something is really wrong.
Anyone having the same experience?:eek:

I just saw a very recent review on Trustpilot stating the same issue.

Brynsam

Follow their formal complaints process:

11. Complaints

11.1 If you have a complaint about KidStart please contact us by emailing managingdirector@kidstart.co.uk or by writing to the Managing Director, KidStart Limited, 10 Elysium Gate, 126-128 New Kings Road, London, SW6 4LZ. The matter will be investigated in line with our procedures and our findings reported to you. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, subject to certain time limits.
11.2 All questions regarding the KidStart Programme (including without limitation questions regarding participation and eligibility) must be submitted in writing to us.
11.3 We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of transaction and the circumstances of the claim. Further information about compensation arrangements is available from the Financial Services Compensation Scheme.

donaldduck123

Just wanted to post an update.
Kidstart worked and paid in the end. It takes many, many months to finally get the money but in the end it works out.
The procedure by which they pay is not the most obvious and currently Amazon is not working with them, but money comes through. You can make hundreds in a year.