VoIP.co.uk Warning

Alfie_E

If you’re a relatively new VoIP.co.uk customer and thought that the UK Pack* was an on-going tariff, you’d be wrong. It lasts for twelve months, then stops, without warning. You’re then left on a tariff where landline calls are charged at 1p/min, whether they’re peak, off-peak or weekend, just as if you were on one of VoIP.co.uk’s business tariffs. If you don’t regularly check your billing on the website, and you probably don’t after twelve months with a company, you could spend your way through quite a lot of call credit. Calls that you thought were free or just pennies could mount up to pounds. You’ll either quickly exhaust all your call credit, or, if you have auto-top-up enabled, have money repeatedly taken from your nominated card.

If you’re now thinking that it’s just a case of getting in touch with VoIP.co.uk and getting your UK Pack renewed, you’re in for further disappointment. The UK Pack was withdrawn on the first of August this year. There’s still no replacement. The current residential page is rather barren.

In fact, there’s no way for new residential customers to sign up. This doesn’t look very promising.

I feel I need to give this warning, as I remember that I have, in the past, recommended VoIP.co.uk’s residential services on this forum. If you are coming to the end of your UK Pack twelve-month period, you might like to start looking at alternative providers. Sorry.

*Historical record provided by the Internet Archive’s Wayback Machine.

(I haven’t tacked this on the end of the VoIP sticky, as eleven of its fifteen pages seem to have vanished. In fact, all the long threads seem to have lost a large number of their posts.)

BexTech

There will be a new residential offering, just that it's taken longer than the business offering to get up and running.

Alfie_E

Thanks. The foot dragging is still mightily convenient for them. While they remain closed for maintenance, what would’ve been, say, an inclusive called on Sunday afternoon to Aunt Irma is now being charged at 1p per minute.