Letter today from Halifax indicating I might be owed PPI - What do I do next?

dunstonh

Thanks your no doubt right, it was a long time ago, so I honestly can't remember but don't recall paying separate direct debits. What would be a stronger complaint? I thought the whole thing about the PPI is was miss sold and some companies just tagged it on.

The issue is not with PPI the product but the sales method used in some distribution channels. It particularly hits loan and credit card PPI but mortgage PPI has a much lower volume of complaints and suffers fewer issues. As I mentioned you can still buy it today.

The Halifax TMPP was a standalone product as mentioned. It wouldn't have had a separate direct debit for the MPPI segment alone. It would be a direct debit covering the life assurance, CIC and MPPI (whichever you had). So, If you thought you had a life assurance direct debit to the Halifax, that would be it.

I don't ever recall paying a separate direct debit for payment protection, but I must have done if that's how it was always put through.

There was a point back in the time (80s to very early 90s) where it could be paid with the mortgage. However, your first post makes reference to the TMPP. That version name was only set up with monthly direct debits available. it was an earlier type with a different name that could be collected with the mortgage.

As the others have mentioned above, stronger reasons are eligibility etc. Halifax may have on file a copy of the application form and if it with the life assurance, then your complaint saying you didnt know you had it could be countered by "we have an application form completed by you with the insurance questions answered and your GP details along with the a suitability report issued to you at the time".

However, banks are also pretty scattergun at times. Sometimes you see them arguing nailed on complaint cases. Other times you see them upholding cases that should never be upheld. They may find a fault at their end in their documentation. There may be little or no documentation. None of us here can sayu what will happen other than statistically, you are not likely to succeed with its an MPPI complaint although some people do.

italianie

dunstonh wrote: »

The issue is not with PPI the product but the sales method used in some distribution channels. It particularly hits loan and credit card PPI but mortgage PPI has a much lower volume of complaints and suffers fewer issues. As I mentioned you can still buy it today.

The Halifax TMPP was a standalone product as mentioned. It wouldn't have had a separate direct debit for the MPPI segment alone. It would be a direct debit covering the life assurance, CIC and MPPI (whichever you had). So, If you thought you had a life assurance direct debit to the Halifax, that would be it.



There was a point back in the time (80s to very early 90s) where it could be paid with the mortgage. However, your first post makes reference to the TMPP. That version name was only set up with monthly direct debits available. it was an earlier type with a different name that could be collected with the mortgage.

As the others have mentioned above, stronger reasons are eligibility etc. Halifax may have on file a copy of the application form and if it with the life assurance, then your complaint saying you didnt know you had it could be countered by "we have an application form completed by you with the insurance questions answered and your GP details along with the a suitability report issued to you at the time".

However, banks are also pretty scattergun at times. Sometimes you see them arguing nailed on complaint cases. Other times you see them upholding cases that should never be upheld. They may find a fault at their end in their documentation. There may be little or no documentation. None of us here can sayu what will happen other than statistically, you are not likely to succeed with its an MPPI complaint although some people do.

Thanks really helpful to know all of this. I just completed the questionnaire to the best of my memory and fired it off, worth a try anyway. Coincidentally since I started this thread I've had several PMs from random people who claim they can tell me the one thing I need to know to get my PPI claim accepted 100%, :rotfl:

dunstonh

since I started this thread I've had several PMs from random people who claim they can tell me the one thing I need to know to get my PPI claim accepted 100%,

The board bans that sort of approach. You could report it directly to the one of the board admin and they will ban those people.

[Deleted User]

italianie wrote: »

I've had several PMs from random people who claim they can tell me the one thing I need to know to get my PPI claim accepted 100%, :rotfl:

Indeed?
What, pray tell, do they want from you in return?

italianie

Moneyineptitude wrote: »

Indeed?
What, pray tell, do they want from you in return?

No idea, I thought better not to respond, but they mentioned something about saying I had a second job and if I mentioned a specific job type, I'd be guaranteed a payout. Lucky me :rotfl: I didn't reply beyond this.

Bermonia

And when this so called job differs to your application - then what?

You’re right to ignore.

italianie

I've had a letter from Santander today that reads a bit ambiguous. They've written back to me identifying an account and the letter infers I'm entitled to make a PPI complaint, but on the rear of the letter there is a small table that just shows the account no, then in the PPI box it states is a 'No'. I know this account was for a Cahoot loan I had some years ago. Just because I'm a bit naive about how the banks operate with this stuff, is this one for the bin? Otherwise I've had 3 positives come back for potential PPI inquiries (including the MPPI I started this post about). I've sent off the questionnaires to the relevant banks and waiting to see what comes, no great expectations.

italianie

Bermonia wrote: »

And when this so called job differs to your application - then what?

You’re right to ignore.

Haha exactly what I thought . The individual concerned had no posts on this forum!!

[Deleted User]

italianie wrote: »

I've had a letter from Santander today that reads a bit ambiguous. They've written back to me identifying an account and the letter infers I'm entitled to make a PPI complaint, but on the rear of the letter there is a small table that just shows the account no, then in the PPI box it states is a 'No'. I know this account was for a Cahoot loan I had some years ago. Just because I'm a bit naive about how the banks operate with this stuff, is this one for the bin?

Probably a standard letter setting out your right to complain if you wish. Might be worth clarifying though.

Bermonia

Give Santander a call, they are known for having ambiguous letters - they can clarify over the phone.