Warning - Zeek in receivership

DCFC79

ummayootek wrote: »

What an absolute !!!!!!!!. They have made me use Zeek and now they pretty much telling me to f*** off and deal with problem myself.

Is there really NOTHING we can do ???

No they didn't make you use Zeek, you chose to use Zeek, you could have chosen to transfer monies to your bank account.


Maybe reading this would help but I suspect there's not much you can do.


https://www.moneysavingexpert.com/news/2019/02/zeek-customer-left-out-of-pocket--here-s-what-you-can-do/

DCFC79

Dawney777 wrote: »

I was wondering the same - Has anyone managed to get into their Zeek account recently to spend existing gift cards? Seems website now gone and app doesn’t work. Any news from Administrators?

Well if the website is gone you cant get into your account.


I fear there's not much you can do.

retro1981

I got a letter from Sainsbury's credit card saying they have credited my account and have asked the merchant to pay them back (which of course, they won't). They said if the merchant challenges the claim, they will be in touch with me. And if all goes well, the refund will remain on my account. So I'm a bit unsure what the final outcome will be!

webstercom

If someone could make the app available again, then I'd have access to the vouchers, which aren't worth a lot. As it is, the app won't start without a response from Zeek's servers. If there was a way of getting at the codes inside, I'd be able to spend the credit I have left at John Lewis and Pizza Express. As it is, the only winners are the retailers - still, I've not lost a lot of money and it all came from cashback anyway - I do feel for anyone who was using it as a 'savings account'.

Muhammadfaiz48

Hi there

Quidco issued me zeek gift card And I couldn’t redeemed where should I contact for refund?

Please help me

jenniewb

Muhammadfaiz48 wrote: »

Hi there

Quidco issued me zeek gift card And I couldn’t redeemed where should I contact for refund?

Please help me

What did Quidco say when you contacted them about this?

garibaldi22k

I am in a similar position having exchanged my Quidco cashback for GreatBritish Pubcards (GBP) through Zeek.


Here is my email to GBP & their (somewhat useless) response:


Sorry to trouble you again but I previously accessed my GBP ‘cards’ via Zeek (now in receivership).


So, although I have provided my card numbers below & you have kindly confirm the balances, I no longer see them or have access to the PINs.

How do I now get to my ‘cards’, please ?
Do you have your own app that I can install or is there another way ?


Response:


I’m very sorry to hear you are unable to access your Great British Pub cards via your Zeek account. Unfortunately we are unable to provide access to their portals or issue replacements for the cards as they were issued by Zeek. Please accept my sincere apologies.

Kind regards
Customer Care

Great British Pub Card



I had a similar response from Quidco.


Can they really all do this ?
On one hand, GBP confirmed my 'balance' & on the other, they effectively say, sorry it's lost !


Please offer me, some hope.
thanks

mattyprice4004

Unfortunately your money is likely lost - if they're both unwilling to help, you're another creditor of Zeek.
Sorry I couldn't give you better news.

Rainbowgirl84

Neither GBP or Quidco have your money, Zeek does.

Abbey1991

Any thoughts on this from Martin?
I have an elderly friend with a Zeek balance who said she saw Martin on the telly recommending this company.