Help! Sent faulty item back but no refund

Abbie2901

Hi all, need some advice

I bought a hey bracelet from house of haptics via backer kit on the 26th December 2017. After waiting a year for the product to arrive it arrived on the 28th December 2018. The product is meant to be to be a bracelet that connects to my phone via Bluetooth however it would not connect to my phone or charge therefore I returned the product to the company. This took a month for the company to reply with a returns address. I sent the product with tracked post and know it has arrived but have heard nothing from them regarding a refund. What are my rights in this situation? The company is based in Amsterdam.

Thanks,
Abbie

techquest

Wow Abbie2901 you must have a heck of a lot of patience.

Take a look at the Europa.eu site guarantees & returns. But the time lapse of delivery may indicate to you that something is not right with the seller in the first place and sadly might cause you a problem in getting back your hard earned cash.

KatrinaWaves

techquest wrote: »

Wow Abbie2901 you must have a heck of a lot of patience.

Take a look at the Europa.eu site guarantees & returns. But the time lapse of delivery may indicate to you that something is not right with the seller in the first place and sadly might cause you a problem in getting back your hard earned cash.

https://www.backerkit.com/

Its like Kickstarter, you know in advance you are buying something which does not yet exist. They seem to operate as basically 'gifts with a reward' rather than a purchase or an investment. How that works when things go wrong, I dont know...