wood knots coming through on painted furniture

Ellieduval

I'm looking for a bit of advice.
I bought three pieces of cream painted furniture from the Cotswold Company.
I've had the furniture 6 months and there are brown stains popping up everywhere through the paint which as they develop are clearly the knots in the wood and extremely noticable give the fact of the light cream colour.
My question is what should I be looking for the company to do in order to put the problem right.
The furniture cost me £1700 for the three items so I should surely be expecting the finish to last longer than 6 months.Its still in pristine condition apart from the marks coming through the paint.
I've e-mailed the company but so far had no reply and just wondered what would be fair to expect.What should I be looking for.I realy love the furniture and was wondering if it would be fair to ask them to have the knots treated and the furniture repainted.
Any thoughts.
Thankyou.

Fire_Fox

Are those pieces of furniture still for sale?

Davesnave

I'm no expert, but with painted wood, knots should first be treated with a substance called knotting. This ought to prevent bleed-through of resins.


Occasionally, knotting itself can show through the painted finish after time, especially on lighter finishes. This can be avoided by using white knotting.


I would be looking to have the furniture taken back and re-treated/painted, but in an ideal world it ought to be replaced to avoid inconvenience. I don't think you could insist on that, however.


Email is a less effective method of complaint compared with sending a letter IMO. Harder to ignore something physical and makes for a better paper trail, if needed.

VfM4meplse

Davesnave wrote: »

I'm no expert, but with painted wood, knots should first be treated with a substance called knotting. This ought to prevent bleed-through of resins.

I saw the same thing demonstrated on a DIY show in the wee hours last week. The context was preparing a door to be painted and it was as simple as applying nail varnish.

I would have thought this would have been a basic part of the manufacturing process and your goods have not been made to the required standard. Go for a full refund, and if you bought it on a cc, let the bank do the work for you (section 75).

Davesnave

It's quite complicated, especially as the degree of staining will be relevant, as will the exact time elapsed and the colour changes won't affect the utility of the product.


See full details here:
https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

DigForVictory

You've had them, from new, six months?

Remember Martin's SAD FART advice - these are not Satisfactory quality nor have they lasted a Reasonable length of Time.

Email can get lost, a letter is harder & Twitter downright hardball. Just be sure to include the genteel knife in the ribs "according to the Consumer Rights Act 2015".

I reckon there's been a clear failure of quality control ensuring the furniture had had knotting applied. I'd try for a full refund (especially if you bought on credit card as they can do the heavy lifting of arguing) and be looking at alternatives.

London28UK

They should have used a shellac based knot blocker before paining. I just installed some skirting boards and gave the knots two coats, before then applying a primer, undercoat and two top coats. They have done a bad job, so ask for it to be replaced with new or ask for half your money back. A good product is ZINSSER B-I-N SHELLAC-BASED PRIMER SEALER

Ellieduval

Thankyou for your replies.The furniture is still on sale I've just checked but I'm worried about my rights should the same thing happen again six months down the line if they replace it.
I totally agree about the email so I will prepare a letter and send it off today
The furniture was paid for on my credit card as I was aware it had safeguards to do so.My question here is ,am I still covered by the credit card safeguard.Can I still claim a chargeback if they refuse to do anything about the problem or is it too late.
Also if I did claim a charge back what do I do with the goods.
I am a bit wary as I also bought a rocking chair with these items which was chipped.It came in a box with no packing at all.The company was most unhelpful,almost stroppy when I informed them about it.I ended up repainting the chair myself however I'm not prepared to do this with the furniture.
I'll get on writing the letter.Thankyou so much for your advice.

VfM4meplse

Ellieduval wrote: »

I am a bit wary as I also bought a rocking chair with these items which was chipped.It came in a box with no packing at all.The company was most unhelpful,almost stroppy when I informed them about it.I ended up repainting the chair myself however I'm not prepared to do this with the furniture.
I'll get on writing the letter.Thankyou so much for your advice.

Insist on getting your money back rather than a swap and replace with goods from another retailer.

And tell the rest of us which company it is so we may be spared the same torment.

Slinky

VfM4meplse wrote: »

Insist on getting your money back rather than a swap and replace with goods from another retailer.

And tell the rest of us which company it is so we may be spared the same torment.

See OP - it's The Cotswold Company

VfM4meplse

Looking at its website, wooden furniture is its core business. But then it also says:

Because that’s the thing, really: no real home is without its flaws. So we’re all about elevating individuality, retelling those family anecdotes and celebrating all the beautiful imperfections you’ll find inside a real home.

Wtaf? Such a bizarre statement almost precludes the need to supply a quality product. Get your money back in full.