Switching company

Lucia1980

Hi,



Just need some advice, Im with OVO and my contract ends on the 14th of this month, I did a switch end of last week and OVO have objected it!! The balance is way under £500, as I looked it up and says they can only object if i have a debt outstanding more than £500, which i havent.


Does anyone know where I can go from here? surely as my contract is ending and I have told them im switching, they cannot hold me to ransom!!


Thanks for any advice given.

Cardew

I believe that £500 provision is only if you have a pre-payment meter and are paying back arrears; see:


https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier-if-youre-in-debt/


Assuming you have a 'normal' credit meter, is your debit balance based on actual up to date meter readings? You cannot transfer your debt to a new supplier.