No access to internet or mobile banking

Dean000000

I’m fed up with these kinds of threads. They all go the exact same way.

Nual

Yes, you are owed and deserve every penny of compensation you desire. I would aim for £300 - £500 but maybe more (as it was three months after all)

Best of luck - I hope this is aligned with the advice you and hoped for and expected, and you may continue with your claim confident that you have the full support of the mse forum.

Deano

eskbanker

Nual wrote: »

TSB's IT disruption started on 20 April 2018 and saw many locked out of online banking and their mobile apps - from MSE website article.

This is what happened to me and my HSBC account. I waited 3 months because I thought it was my fault that I could not log in , that I was mis-remembering my password and memorable answers when they were rejected, maybe my memory was going and I couldnt face trying in case it all happened again. Pride, fear and all that.

But that delay of three months was within your control rather than HSBC's, so it's unreasonable to expect them to compensate you for it.

If you'd tried to use the passkey and activation code when they sent them to you, and then gone to branch for final resolution within days, then you'd have had minimal disruption, but the fact that you didn't is hardly their fault!

Granted, you'll claim it wasn't entirely yours either but you can hardly expect them to compensate you for being ill....

I can't see that there's any legitimate comparison with the TSB issues - whatever it was that affected your access to HSBC can't have been widespread as there was no publicity that I'm aware of, whereas if it was affecting millions of customers (as with TSB) then it would have been all over the press/media/MSE. Do you think that any TSB customers who said they couldn't access their accounts in April so didn't try again until July would be taken seriously?!

Nual

Thanks. May the earlier posters never grow older or frailer, never lose their confidence in their abilities, never worry about using the next bit of technology.

A few years ago I bought a new laptop and I kept using the old one for over a year out of fear of what I would lose when I switched over. A few of the programmes are worse than on the old one but I have no idea how to remedy this.

Mobile before last I took it into the shop and asked them to switch everything over to the new one. All my contacts were lost and I had to do it manually before the old one switched off. Latest mobile switch all my photos have vanished.

I know that there is probably something I can do to sort this but ....

A good friend had her accounts emptied. The bank reinstated her but when she had a call saying it was happening again she did what she was told out of panic and fear and they were emptied a second time - no reimbusment this time - a push scam.

My youngest child rolls her eyes when I ask for help with technology. She was playing on my desktop at the age of 3 - mid 90's. Unfortunately she is on the other side of the world at the moment.

There is a real fear among my generation of how we will cope with the changes as we continue to age.

Terry_Towelling

Despite the indignation of the naysayers here, you are, of course, entitled to claim compensation if you believe you suffered. However, that doesn't mean you are entitled to it or that you will get it. Indeed, you will probably be turned aside, but if you don't ask, you won't get.

With the mobile phone issues, perhaps best to stop switching phones - why do people do this anyway?.

For your laptop, perhaps try to find a local IT company and don't ever be embarrassed to ask for help.

Finally, don't believe anyone who calls saying they are from Microsoft, BT or Windows Security or that you need your IP address changing or (a new one for me) offering warranties for your TV.

mgdavid

Nual wrote: »

.............

There is a real fear among my generation of how we will cope with the changes as we continue to age.

Patently untrue; if your youngest child was 3 in mid-90s then you're about 5 years younger than me, which is no age at all. The majority of our generation cope very well with technology, especially online banking, and that majority is getting larger all the time. 'The proportion of people aged 75+ who have used the internet in the last 3 months has nearly doubled in the last five years' (source AgeUK).
If you're not confident with using a PC then practice more, and get some outside help. There's plenty of opportunities to get help, advice, training and knowledge out there - well, there is where I live, I guess it will vary in different parts of the country. There's certainly no reason to have 'real fear' - save that for going out in a city late at night.

colsten

Nual wrote: »

There is a real fear among my generation of how we will cope with the changes as we continue to age.

Steady on now. There are plenty of older people who get on quite ok with new technology. Although Internet banking hardly counts as new technology these days. No reason to talk about a generational fear.

If you feel out of your depth with technology, there are plenty of options to learn about it. You could try your U3A, AgeUK, Open University courses, your local college, or even your local Barclays

However, no IT courses will help if your mission is to get compensation for not sorting out your online banking access for 3 months. It was your decision, and yours alone, to wait for all this time. If you file a complaint, they might give you £25 as that's cheaper for them than having to listen to your far-fetched attempts to liken your self-made problems with the TSB outage.