Unable to re-claim Capital One ppi

Flyer247

My husband and I made a few PPI claims a few years ago (some where successful and some weren’t) - two of them were for the refund of PPI on our Capital One credit cards. These were refused.
I thought I’d seen somewhere that you can now claim again if you’d been refused before, so I tried Capital One again and was told ‘Under the rules set by the Financial Conduct Authority, consumers only have the right to complain about the sale of a policy once’.
I’m a little confused, as I though I’d heard it was now possible to do so. Can anyone advise me please?

Wickerson

Take a look at the Plevin rule. Did you mention this in your second complaint to the bank?

There is a link towards the top of this page that explains it. I can’t repost it here as I’m a new user but hopefully someone else will come along a post a link.

dunstonh

I thought I’d seen somewhere that you can now claim again if you’d been refused before,

Either you misunderstood or you where you saw it was talking BS.

you get one bite of the cherry.

’m a little confused, as I though I’d heard it was now possible to do so.

Nope. Once refused, the firm can refer you back to their original decision. However, they are required to check with the Plevin rule applies.

[Deleted User]

Flyer247 wrote: »

I thought I’d seen somewhere that you can now claim again if you’d been refused before, so I tried Capital One again and was told ‘Under the rules set by the Financial Conduct Authority, consumers only have the right to complain about the sale of a policy once’.

The Bank have issued the terse repeat of their earlier response because their original reasons for rejection still apply and Plevin (which they are obliged to check if you "complain" again) clearly also does not apply to you.

Sorry.