OFGEM has appointed Utilita as SoLR for Our Power Customers

bonus2010

OFGEM has appointed Utilita as Supplier of Last Resort for Our Power Customers.

I’ve never heard of Utilita and all I’ve found out so far is that they're a lot to do with prepayment meters, of which I don’t have.

As an ex-Our Power customer I’d be very interested to hear any feedback on Utilita Energy Ltd.

wavelets

Utilita has committed to make significant improvements in its complaints handling and answering of phone calls by end of March – making it easier for customers to contact them. This will improve customer service both for Utilita’s existing customers, and incoming Our Power customers.

https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-utilita-take-customers-our-power

Doesn't sound too promising for the next couple of months at least ... :eek:

bonus2010

It would seem Ofgem haven’t got any regard for Our Power customers when they transfer 31,000 new accounts to a company that is currently having problems with customer service that in their own words claim will only have fixed out by end of March. You’re right is doesn’t look promising.

PennineAcute

https://www.facebook.com/UtilitaEnergyUK/ tells you all about Utilita and it is not good reading

matelodave

OFGEM will be running out of SoLR soon if the carnage continues.

Passing more customers onto companies that have a pretty poor customer service reputation wont improve matters all that much and will no doubt help them to evaporate as well.

brewerdave

matelodave wrote: »

OFGEM will be running out of SoLR soon if the carnage continues.

Passing more customers onto companies that have a pretty poor customer service reputation wont improve matters all that much and will no doubt help them to evaporate as well.

Especially as they are going to be responsible for the carried forward credits of the Our Power customers:(

Robin9

What is in it for a SOLR ? A larger customer base for a short time ; a lot of hassle.

Does a SOLR get any financial payment ?

Starbrite

I received a text re this today, so informal hate it when companies text, texting is for invites to the pub... not that I get those of late!



Utilita will cost me £33.37 more a year! am on pre payment elec and have a low income



Having had a look about Octopus (ok I like the name) seems to be the same costings as I had on Our Power



Do I have to go to Utilita?

PennineAcute

Ofgem's director for future retail markets Philippa Pickford said: "Utilita has agreed to absorb the costs of taking on these customers and outstanding credit balances, which means the extra costs will not fall on the industry or households.

molerat

Starbrite wrote: »

Do I have to go to Utilita?

Yes. Trying to short cut the system will only end in tears and may delay a switch to your chosen supplier.

Starbrite

molerat wrote: »

Yes. Trying to short cut the system will only end in tears and may delay a switch to your chosen supplier.

Making toast ends up in tears at the moment! darn hormones


Thanks though, will hold of switching until the dust settles