Switch

Rijam

Hi, we just changed supplier a couple of days ago. We had a smart meter on prepayment mode and now its turned to credit mode, which we expected. Its a secure smart meter and we expected it to go dumb after the switch. However it all reads exactly as it did. We were on 2 different tariffs previously for electricity and the same for gas, this was instead of the standing charge. So electricity would go from 20p to 14p after so many units used during the day.
The rate is still showing 20p to 14p. This is on the main meter itself. Is this normal because we are concerned that we are still on these rates. We have had an email saying we are now with the new supplier.

macman

What supplier, what tariff?

Rijam

The new new tariff for electricity is 13.26. The smart meter is still showing the old tarrif. Should the smart meter itself show the new tarrif.

[Deleted User]

Secure smart meter itself does not show tariff info on its screens, at least on button 9.
.. Are you referring to the In House Display unit . Ovo and Boost are the same company and the meter stays smart if moved from prepay to credit.

matelodave

It's the meter thats connected to the main incoming cables that actually measures your consumption and the Indoor display just repeats what the meter is reading.

However it can also get data from the supplier with the tariff and costs but it does rely on the supplier sending that data back to the device.

If you've changed supplier then the cost and tariff data wont get sent back so the unit will either give up or keep trying to work on the previous infomation that it was supplied with.

It should still read the consumption info from the meter - meter readings and possibly even some historical data but it can't work out the costs anymore because it isn't getting the data back from the supplier. AFAIK there's no way you can adjust it yourself as it's all done over the suppliers communications network

Mine is an Elster from SSE and I'm on my fourth supplier since it was installed, so it hasn't displayed pricing data since 2017 (in fact it stopped within minutes of the switchover) but it's spot on with the actual meter readings as well as daily, weekly and monthly historical consumption data.

Rijam

Thanks, it does say credit mode. By pressing 6 on the meter itself it shows the old rate at 20p, thats what i was concerned about.