SSE THTC Monopoly

ex2t633w

I had SSE for years, paying a fortune on THTC. House all electric. Ended up having to turn off my immersion heater and manage with no hot water, as bills crept higher. Fed up, so opened case with RESOLVER( Martin Lewis) and after quite a battle, emails flying back and forth, SSE were made to allow me to have their meter taken out, and now I have switched to bulb. 
Think I paid for that myself, but since then heard that SSE should pay to have their meter taken out. Just do it ! Open a case with RESOLVER! Not as daunting as you think, and I am a 73 year old widow !

David_in_Moray

Hi Fyne, I was directed to your thread from my own initial post on 1 February at 4:14PM in Energy and was wondering how you resolved your 'Rant' as I've been trying to resolve the same problem since July 1997!  Any tips please!

molerat

I don't think anyone has resolved the problem as the only resolution without changing the meters, under The Energy Market Investigation (Restricted Meters) Order 2016, is not economical with storage heating - have you asked SSE for prices on a tariff under that regime ?  As mentioned in your other thread you need to get your meter changed to E7 which may involve some wiring changes at your expense.

Energyinsider

Carrot007 said:

wavelets wrote: »

I'm sSure SSE will gladly charge you at full normal rate on all meters & registries, rather than give you any reduced rates on some. Just ask them

They will indeed. It is now a requirement to do that option for complex tarrifs - without a meter change.


Other suppliers will still not touch you without a meter change (which may require work on your side in order to work).


And you may lose the right to revert back to your old tarrif.

All suppliers are required to make available all of their single rate tariffs without a meter exchange.

So restricted members can access the best single rate tariffs, but not a lot of choice for tariffs with good off peak rates

molerat

Energyinsider said:

Carrot007 said:

wavelets wrote: »

I'm sSure SSE will gladly charge you at full normal rate on all meters & registries, rather than give you any reduced rates on some. Just ask them

They will indeed. It is now a requirement to do that option for complex tarrifs - without a meter change.


Other suppliers will still not touch you without a meter change (which may require work on your side in order to work).


And you may lose the right to revert back to your old tarrif.

All suppliers are required to make available all of their single rate tariffs without a meter exchange.

So restricted members can access the best single rate tariffs, but not a lot of choice for tariffs with good off peak rates

Not all suppliers, only those with in excess of 50K customers which still leaves quite a few who do not need to.

Fyne

David_in_Moray said:

Hi Fyne, I was directed to your thread from my own initial post on 1 February at 4:14PM in Energy and was wondering how you resolved your 'Rant' as I've been trying to resolve the same problem since July 1997!  Any tips please!

Hi David,
No I have not managed to change supplier, waiting until a couple of months until I don't have to pay exit fees to SSE and will contact EDF complex metering team. I did try Octopus last year following some Scottish Power folk that managed to move to them, but they would not accept my 24/7 THTC meter reading on the cheaper rate. 

kennyfraser

Hi all - I'm interested in any progress on this.  Has anyone managed to successfully switch from an SSE THTC tariff to another (cheaper) tariff, either from SSE or another supplier?  I'm facing a 17% increase in THTC tariff for the coming year - property in Argyll & Bute.  I'm stuck with storage heaters (installed 2008) for now but just looking to get through the Summer on a cheaper tariff before replacing them. 
All suppliers are required to make available all of their single rate tariffs without a meter exchange.
Can anyone point me to OFGEM or other statement on this I can point SSE to if need be?
Thanks!

Gerry1

@kennyfraser Welcome to the forum

Restricted Meter Good Practice Guide.pdf 

Restricted meters order explanatory note

Victory: 2 MPANs but one SC

A Dynamic Teleswitch Update – Successful Switch!

kennyfraser

Thanks @Gerry1.
I found a provider that was willing to take on the THTC metering with an Economy 7 dual-rate tariff, matching the off-peak times and without having to change the meter (they were the top supplier in my Cheap Energy Club comparison). The off-peak rate is 45% of what SSE were intending to raise to. It was bundled with phone & broadband which wasn't such a great deal as previously but the combined bill should still be slightly reduced. I'm not sure if this is standard now, if I was lucky or if there's been shome mishtake...  but I'm delighted at the prospect of leaving SSE and THTC behind.

Gerry1

kennyfraser said:

It was bundled with phone & broadband which wasn't such a great deal as previously but the combined bill should still be slightly reduced.

Better to keep it simple by comparing energy-only tariffs with Citizens Advice and 'Which? Switch', entering your annual kWh usage derived from actual meter readings a year apart.

Just compare annual costs, always ignore all projections and savings claims.