PPI Charges - Bank can’t find my detaila

Lucie83

Hi

Apologies if there is a thread already for this, I did the application for PPI on the website for a bank loan I had around 18/19 years ago and also a credit card I had around 14 years ago, both camelback saying they couldn’t find my details with my given address etc. What doI do now? Do I go into the bank and see if they can find my old details or do I need to write elsewhere? I want to give it a go and don’t want to leave it.

Thank you

[Deleted User]

If neither you nor the bank have details, then there's nothing more to do. They should have deleted the details some years ago.

You local branch won't have anything.

[Deleted User]

They won't have details from that long ago. Law won't allow them to store it for no reason. You're stuffed.

Bermonia

With all due respect that’s not entirely correct _shel.

Whilst it is highly unlikely that they would still hold any records it certainly would not be illegal for them to still have records, there are some lenders that still hold some very significant records from late 80’s early 90’s although they are rare.

Ask them but if they and you hold no records that would be the end of it.

Nasqueron

It would be a tough argument that storing data for 18-19 years after the account was closed was still justified under DPA/GDPR where data is only meant to be stored as long as needed.



GDPR 5.1e
personal data shall be:
kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;

Bermonia

Not a tough argument at all, most lenders have been expected to keep any records that could relate to PPI since the widespread issue came to light - as such it is a reasonable justification when regulators have suggested the information should be kept available - obviously this cannot be never ending and one of the many reasons a PPI claim deadline was put into place was because of the impact of the new GDPR rules coming in to force.

But as I already said, quite unlikely that records would still exist.

Nasqueron

Bermonia wrote: »

Not a tough argument at all, most lenders have been expected to keep any records that could relate to PPI since the widespread issue came to light - as such it is a reasonable justification when regulators have suggested the information should be kept available - obviously this cannot be never ending and one of the many reasons a PPI claim deadline was put into place was because of the impact of the new GDPR rules coming in to force.

But as I already said, quite unlikely that records would still exist.

The guidelines from well before GDPR was 6 years after account closure. Keeping records for no reason other than a person might want to make a complaint about the account 20 years after they left is spurious and I would not want them storing my data that long.

Bermonia

Guideline perhaps but certainly not a requirement.

The simple fact is many lender hold information way beyond six years after closure - admittedly not always complete records but usually sufficient enough to enable some kind of reasoned merits investigation of PPI sales.

If this were not the case then there would have been SO many merely dismissed complaints on basis accounts closed years ago - that hasn’t been the case with most of the larger lenders who are still handling claims from as far back as late 80s early 90s.

Not looking to make an argument just merely stating facts as I have experienced them.

TrickyDicky101

There could well be other reasons why a bank might wish to retain records pertaining to a particular customer (e.g. the customer defaulted on some loan) long after the relationship has ceased.

Nasqueron

Bermonia wrote: »

Guideline perhaps but certainly not a requirement.

The simple fact is many lender hold information way beyond six years after closure - admittedly not always complete records but usually sufficient enough to enable some kind of reasoned merits investigation of PPI sales.

If this were not the case then there would have been SO many merely dismissed complaints on basis accounts closed years ago - that hasn’t been the case with most of the larger lenders who are still handling claims from as far back as late 80s early 90s.

Not looking to make an argument just merely stating facts as I have experienced them.

Firms not deleting stuff is at their own risk of a complaint from the ICO. More so under GDPR but even under the DPA I suspect no-one ever challenged them about it and it's come back to bite them on the bum thanks to all the complaints. If they had followed proper data protection laws and deleted the closed accounts (with perhaps a simple database saying why they should or shouldn't lend to a customer) then they'd be able to dismiss so many PPI complaints.