Is checkmyfile genuine?

Kiredoryor

I recently signed up to checkmyfile, paid then tried to login it failed, although I'm absolutely certain the password etc was correct. So I clicked on "Forgotten Password" and then "Send password reset link" and nothing happens - no email is sent. I've tried it about 30 times over the day and nothing.
As I can't login I'm unable to cancel the subscription so I'm wondering if this is a scam and I've just lost £14.99!

Has anyone used checkmyfile successfully?

[Deleted User]

It's not a scam. Just an expensive way to check your files.

Go direct and free to Noddle, Clearscore and MSE Credit Club.

Kiredoryor

OK, many thanks.

I've now got to work out how to logon in order to cancel the payment within the next 30 days!

MovingForwards

Check your spam / junk mail folder for the reset password email.

Willing2Learn

Kiredoryor wrote: »

I've now got to work out how to logon in order to cancel the payment within the next 30 days!

Why not just phone them to cancel (since you cannot logon)?

You can call our team on 0800 086 9360, Monday to Friday, 8am - 6pm or at weekends 10am - 4pm and we'll process your cancellation without delay. You can also use the form below, or email us at customer.care@checkmyfile.com.

Or email them

Kiredoryor

MovingForwards wrote: »

Check your spam / junk mail folder for the reset password email.

Tried that, but not in my junk mail folder either

Kiredoryor

Willing2Learn wrote: »

Why not just phone them to cancel (since you cannot logon)?
Or email them“ You can call our team on 0800 086 9360, Monday to Friday, 8am - 6pm or at weekends 10am - 4pm and we'll process your cancellation without delay. You can also use the form below, or email us at [EMAIL="customer.care@checkmyfile.com"]customer.care@checkmyfile.com[/EMAIL].

Yes, I shall phone. Thank you