Connecting Landline to new build

Sibz

Hello

I am wondering if anyone can help me. I move into a new build next month and want to get broadband set up. I'm not fussed about TV and even less so about a home phone - just internet really.

I had planned on going with Vodafone but they can't set it up and said I need to contact BT.
I have a few main questions;
1. Do I need to pay to get a line connected or should this be done for free (thinking about BT Openreach and how they have to have so much % of homes with superfast access by end of year).
2. Do I need to go with BT Broadband for the first year at least? Or can I simply have Voda set up when the line is there?
3. Does anyone have any recommendations for alternatives that aren't more expensive? I have my own router that can work via sim or LL...

[Deleted User]

Sibz wrote: »

I move into a new build next month and want to get broadband set up.

The builder will have set up the telecoms as they should be paying for the installation. (You end up paying for it as part of the house purchase cost, of course)
So chase the builders and ask them what they have done for you. If they don't know then ask your solicitor why you don't have the information as part of the house conveyance process.

Sibz

Thank you. I suspect the builder has done their part - they told me to contact BT.
I wasn't aware to ask them what status was with their end. Openreach are meant to contact me over the next 2 days - I'll check this out in the meantime thanks

iniltous

BT have exactly the same access to get a line brought into service as Vodafone , so if Vodafone have said use BT then that speaks volumes about them.
Although many developers use Openreach to provide the telephone and broadband infrastructure , not all do, some may do an exclusive deal with someone else (Virgin for example) , so you should ask the developer.
If it is Openreach , then any provider that utilises Openreach can 'order' service over a new OR connection, not just BT.
If it's FTTP ( many delevopments now are fibre to the premises ) then the choice is reduced as the likes of Sky and Talk Talk chose not to offer service over OR FTTP, if it's a copper line then you can pick whoever you want, if they don't want to offer service to you , that's up to them.
It doesn't matter if you don't want a phone line, you still need a medium to deliver the broadband service, copper or fibre , and you have to pay rental for that,why would anyone provide it if they didn't get any financial return from it.
if you don't want a to have to pay for a line, ' use a 'mobile' provider
As far as paying for it, some providers may do a 'free' install, if you take a bundle of services, some may charge more for an install than others , but generally if you are the first occupant , then there will be some sort of install charge
The line getting installed has nothing to do with BT unless you want to use BT as your provider, it's Openreach's network, there is no such thing as BT Openreach

Sibz

iniltous wrote: »

BT have exactly the same access to get a line brought into service as Vodafone , so if Vodafone have said use BT then that speaks volumes about them.
Although many developers use Openreach to provide the telephone and broadband infrastructure , not all do, some may do an exclusive deal with someone else (Virgin for example) , so you should ask the developer.
If it is Openreach , then any provider that utilises Openreach can 'order' service over a new OR connection, not just BT.
If it's FTTP ( many delevopments now are fibre to the premises ) then the choice is reduced as the likes of Sky and Talk Talk chose not to offer service over OR FTTP, if it's a copper line then you can pick whoever you want, if they don't want to offer service to you , that's up to them.
It doesn't matter if you don't want a phone line, you still need a medium to deliver the broadband service, copper or fibre , and you have to pay rental for that,why would anyone provide it if they didn't get any financial return from it.
if you don't want a to have to pay for a line, ' use a 'mobile' provider
As far as paying for it, some providers may do a 'free' install, if you take a bundle of services, some may charge more for an install than others , but generally if you are the first occupant , then there will be some sort of install charge
The line getting installed has nothing to do with BT unless you want to use BT as your provider, it's Openreach's network, there is no such thing as BT Openreach

There's still a link between BT and Openreach, though not what it was. I believe my property is fibre to premises.

[Deleted User]

Sibz wrote: »

I believe my property is fibre to premises.

Are you sure? That's still very very unusual (and expensive) even for business use.

I fully expect you are (like the vast majority) restricted to Fibre To The Cabinet.

If not, your choice of provider will be limited.

Openreach do not contact individuals.

iniltous

Moneyineptitude wrote: »

Are you sure? That's still very very unusual (and expensive) even for business use.

I fully expect you are (like the vast majority) restricted to Fibre To The Cabinet.

If not, your choice of provider will be limited.

Openreach do not contact individuals.

Openreach have offered free FTTP to developers (new builds) for quite a while now, initially on developments of 30 or more property's, and now (I believe) 12 or more, so the chances are quite high that on new builds it will be FTTP, OR's aim is to have 3 million FTTP connections by 2020.

iniltous

Sibz wrote: »

There's still a link between BT and Openreach, though not what it was. I believe my property is fibre to premises.

There is a link , OR used to say on their vehicles 'A BT Group Company' , but after yet more meddling by the regulator, OR has its own CEO, board of directors etc, and is legally separate from 'BT'...evidenced by the vehicles no longer mentioning BT at all, but it is still a part of BT group , probably more like Plusnet , which is owned by BT but operates separately/independently.

JJ_Egan

The Openreach web page has a help for new builds section .

[Deleted User]

Openreach also have a page showing most of the FTTP suppliers at https://www.homeandbusiness.openreach.co.uk/fibre-broadband/ultrafast-broadband/ultrafast-fibre-buy-it-now and a checker (but it may not work as your property is a new build so it may not be on the database currently)
The list of ISPs given on that link is missing 2 (that I Know of), IDNET and FREEOLA

littleboo

If Vodafone are saying they can't set it up, what they probably mean is that as (if) you have FTTP, and Vodafone don't resell that Openreach product, they have suggested you contact BT, who do resell Openreach FTTP. But there are other ISPs, as linked to above, that also resell Openreach FTTP. But your choice will be limited as most of the main stream providers haven't wanted to sell it, despite complaining that there isn't enough of it.