Ebay advised me to send item - I got scammed

custardy

Buster_Danog wrote: »

Just an update on this for anyone who cares. I managed to get the parcel returned to me after 35 days. I could only use the Royal Mail redeilvery page to request it was sent to a local Post Office in the fraudsters area. Once delivered to that Post Office the Royal Mail redelivery page does not state where the item is, and the option for redelivery is removed.

Anyway some of the things I have learned:

Don't trust ebay customer service. Only Paypal count.

The Royal Mail, Police and Action Fraud will do nothing to intercept an item sent due to a fraudulent payment.
Royal mail cannot legally intercept the mail. I dont see the police getting courts involved in these matters.

The small Post Office branches in shops and newsagents do not return items after 18 days as they should and I think the Post Office knows that their standards are slipping. Makes me think about local Post Office closures.
yup,welcome to the dumbed down POC system.

Royal Mail customer services seem to absolve themselves of responsibility for an item once it has been delivered to a Post Office even if the recipient has not collected it.
Keep in mind RM have a commercial agreement with POC and no control over them as such. This seems to be a grey area if you have paid for a service with the recipient's signature but only the Postmaster has signed for it.
The PO gets a collection signature on paper. RMs system reflect they have delivered it as requested. For example. If you use the local collect service to an RM office. It will be signed on delivery to the office and signed again when collected.

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Anyway, at least I got it back. I got lucky.

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Buster_Danog

I agree with your points but I would point out that the Royal Mail were clueless as to what had happened to the item once it was with the Post Office branch. When I started querying why it hadn't been returned one of them told me the recipient had collected it which wasn't true. Another told me it was no longer the responsibility of the Royal Mail as they had done their bit.

custardy

Buster_Danog wrote: »

I agree with your points but I would point out that the Royal Mail were clueless as to what had happened to the item once it was with the Post Office branch. When I started querying why it hadn't been returned one of them told me the recipient had collected it which wasn't true. Another told me it was no longer the responsibility of the Royal Mail as they had done their bit.

Well to a degree they are correct. RM has little control over the POC and unless it is sent back via the POC,it has been delivered.
Its a weird set up now they are fully separate and not always straight forward.

Buster_Danog

custardy wrote: »

Well to a degree they are correct. RM has little control over the POC and unless it is sent back via the POC,it has been delivered.
Its a weird set up now they are fully separate and not always straight forward.

At one point I was wondering about the possibility of a small claims court but then the question is who do you take to the small claims court? I paid Royal Mail for a delivery with a signature, but the Post Office had the item and the risk was that they might lose it. I imagine there wouldn't be much that could be done.

custardy

Buster_Danog wrote: »

At one point I was wondering about the possibility of a small claims court but then the question is who do you take to the small claims court? I paid Royal Mail for a delivery with a signature, but the Post Office had the item and the risk was that they might lose it. I imagine there wouldn't be much that could be done.

What would be the basis of your small claims?
RM made a delivery with a signature.
POC couldn't provide a signature as nobody collected the item

Buster_Danog

custardy wrote: »

What would be the basis of your small claims?
RM made a delivery with a signature.
POC couldn't provide a signature as nobody collected the item

Oh my concern was that the Post Office wouldn't return the item to the Royal Mail, or might lose it. It was just a possibility. I was in a limbo for 30 odd days.

custardy

Buster_Danog wrote: »

Oh my concern was that the Post Office wouldn't return the item to the Royal Mail, or might lose it. It was just a possibility. I was in a limbo for 30 odd days.

but thats just a possibility.
You would have been far more likely to expedite matters had you contacted Post Office and not RM.