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Overseas returns

If you sell an item to a buyer outside the EU, and the buyer reports that it is defective on arrival and requests a return, am I correct in thinking that the returned item should not be liable for any import charges when it comes back into the UK?

Comments

  • November2
    November2 Posts: 1,129 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I don't sell abroad myself however I believe buyer has to tick the box 'return' on the custom form, if they don't you have to pay then claim costs back.
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