We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Plevin

Options
Foolishly I think, I applied to repayment of ppi under Plevin from the Co-op for a loan taken out in 2003. I’ve had a letter from the bank saying that the claim route applies only to charges after 2007.

Can I try again through the more normal route?

Thanks. (Feeling a bit stupid)
«1

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Mrs._Peppy wrote: »

    Can I try again through the more normal route?
    You've already tried the "normal" route. Plevin only applies to rejected PPI complaints, so in order to be considered at all, your PPI will have had to be deemed fairly sold. It seems any PPI you had was not mis-sold and Plevin does not apply in your case.
    You cannot make repeated complaints I'm afraid.

    Sorry.
  • No. I haven’t tried the normal route. So can I do that now?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Mrs._Peppy wrote: »
    I haven’t tried the normal route. So can I do that now?
    You've already tried the "normal" route.
    Read my earlier response.
    Plevin only applies to rejected PPI complaints. So, to even be considered for Plevin, your PPI needs to have not been mis-sold.

    Sorry.
  • So, are you saying that, because I went direct to Plevin, rightly or wrongly, we have to assume we were not mid-sold, even though I’m pretty sure that wasn’t the case? We hadn’t tried the normal route.

    The bank says Plevin only applies to claims on charges after 2007. The loan was in 2003.

    So is that an end to it, because I made a mistake and didn’t go down the normal route first?
  • dunstonh
    dunstonh Posts: 119,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The bank says Plevin only applies to claims on charges after 2007. The loan was in 2003.

    Plevin comes about due to a change in the consumer credit act 2006 (effective 2008, although some falls under 2007). So, if the debt was repaid before the law changed, the debt would never have been subject to that law. Hence the bank is correct in rejecting it.

    The "normal" way of doing things is that you make your complaint. If the complaint is rejected, they then look at whether plevin applies. You dont normally go straight to Plevin.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • I understand that. But I did in error. Does that mean the normal route is now closed? Thanks for your info
  • Nasqueron
    Nasqueron Posts: 10,620 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    How could you "complain" in error?

    For the third time, Plevin only applies to rejected PPI complaints, so, in making a Plevin "complaint", your PPI will already have been considered.

    What would be your "new" complaint?

    You cannot make repeated complaints about the same thing.


    It is possible with some lenders to just do a Plevin complaint and not complain about the PPI

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Nasqueron wrote: »
    It is possible with some lenders to just do a Plevin complaint and not complain about the PPI
    The fact remains that Plevin only applies to rejected PPI complaints..
  • Nasqueron
    Nasqueron Posts: 10,620 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The fact remains that Plevin only applies to rejected PPI complaints..


    Again, it is not a fact, you can put in a Plevin only complaint without complaining about PPI and actually keep the PPI policy going with some lenders



    Natwest for example
    (RBS as part of the same group also accept it)
    You can choose to make a complaint only about commission however this will not consider any potential PPI mis-sale. (Commission Only (Plevin) complaint form)

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Nasqueron wrote: »
    Again, it is not a fact, you can put in a Plevin only complaint without complaining about PPI and actually keep the PPI policy going with some lenders
    So, in the absence of any categoric rejection of a PPI mis-selling complaint, the OP can try again by this time complaining specifically about the PPI.

    He'll need to provide the usual valid complaint reasons, of course.

    I still don't fancy his chances, though.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.