Contacting BOS online

[Deleted User]

Maybe I'm missing something here, but how on earth do you contact Bank of Scotland online? Although they have my email address and bombard me with junk mail about how I have a secure message waiting, when it comes to me contacting them it seems that all I can do is ring them up. I can't find any secure message facility, nor a contact email address. So really, they are only HALF an Internet bank. What's going on?

eskbanker

Despite using email for outbound marketing, etc, hardly any banks will accept inbound email, for a variety of reasons, including security concerns, i.e. they can ensure that nothing confidential goes into emails they send but there'd be nothing to stop customers from putting inappropriate details into emails the other way.

Most offer secure messaging as an alternative but BoS/Halifax don't, so, as you say, it's phone (or branch) if you want to discuss (or close!) your account....

[Deleted User]

Thanks. Thought as much. Poor show on their part. I was impressed with them to start with, when we (wife and me) managed to open five Vantage accounts and get the 3% (as it was then) interest on all of them. I'm liking them less and less these days.


I wouldn't recommend them anymore. You might as well open a Marcus account for 1.5%. My problem now is that to make sure I get the monthly interest I've got a complex web of money movements in and out of the accounts, together with two DDs on each one (and - unlike HSBC it seems you can't move the DDs from one account to another), so to get shot of them will now take quite a bit of effort.

ColdIron

I dumped 2 of my 3 BoS accounts when Marcus came out and the last one is hanging by a thread until I see what Tesco will do regarding their current accounts in April

[Deleted User]

If you are going to get rid of your B of S current accounts, be sure to keep one open if you want to (continue to) qualify for the B of S Monthly Saver (2%). The retained current account wouldn't need to have the Vantage option on it, so you could safely cancel (or move) your 2 DD's on the retained account and just keep a minimum (or nil) balance in it and not have to worry about moving £1000 in and out each month,